Assistant Manager C - The Argyle, Holborn

Fuller's; Greater London; Sur place; GBP 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Food & drink discount

Hotel discounts

My Fuller’s Benefits

Healthcare plan

Wagestream access

Induction & training

Résumé du poste

Fuller’s in Greater London is seeking an Assistant Manager to lead daily pub operations, supervise staff, and deliver outstanding guest service.

You will manage shifts, uphold health and safety standards, drive sales, and maintain brand quality across our pubs and hotels. This role includes induction and training, and access to Wagestream and a broad benefits platform.

Responsabilités

• Independently open and close the pub, ensuring all procedures and standards are followed.
• Lead, motivate and support the team, ensuring everyone understands their responsibilities and delivers excellent customer service.
• Confidently handle customer complaints and challenging situations, finding appropriate resolutions.
• Proactively organise and manage shifts, ensuring smooth and efficient service.
• Maintain high standards of cleanliness, food safety, health & safety and Fuller’s brand standards.
• Take ownership of daily, weekly and monthly Health & Safety checks, ensuring they are completed accurately and any issues are followed up.
• Ensure the team understands Health & Safety procedures and knows how to deal with emergencies, accidents, incidents and potential hazards.
• Monitor stock levels, ordering, wastage and costs, ensuring the pub operates efficiently and profitably.
• Drive sales, upselling and commercial performance while delivering an excellent guest experience.
• Communicate effectively with the management team and ensure clear handovers between shifts.
• Lead by example, show initiative and take ownership of the overall running of the pub.
• Contribute to creating a safe and enjoyable atmosphere for both guests and the team

Description du poste

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Assistant Manager:

• Independently open and close the pub, ensuring all procedures and standards are followed.
• Lead, motivate and support the team, ensuring everyone understands their responsibilities and delivers excellent customer service.
• Confidently handle customer complaints and challenging situations, finding appropriate resolutions.
• Proactively organise and manage shifts, ensuring smooth and efficient service.
• Maintain high standards of cleanliness, food safety, health & safety and Fuller’s brand standards.
• Take ownership of daily, weekly and monthly Health & Safety checks, ensuring they are completed accurately and any issues are followed up.
• Ensure the team understands Health & Safety procedures and knows how to deal with emergencies, accidents, incidents and potential hazards.
• Ensure fire safety procedures are followed and the team knows what to do in the event of an emergency or evacuation.
• Monitor stock levels, ordering, wastage and costs, ensuring the pub operates efficiently and profitably.
• Support recruitment, training, development and performance management of team members.
• Drive sales, upselling and commercial performance while delivering an excellent guest experience.
• Communicate effectively with the management team and ensure clear handovers between shifts.
• Lead by example, show initiative and take ownership of the overall running of the pub.
• Contribute to creating a safe and enjoyable atmosphere for both guests and the team