Assistant Manager / Bar Manager

Mad Hatter Hotel; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25% food & drink discount

Tips on top of hourly pay

Discounted hotel stays

Wagestream earnings access

Healthcare Cash Plan

Full induction and training

Career paths across pubs/hotels

Job summary

The Mad Hatter Hotel, part of Fuller’s, is seeking an Assistant Manager to lead the bar operation and champion a strong table-service culture. You’ll be a natural host, drive guest experiences, and grow with the management team.

Training is provided for areas like stock control, cash handling, and line cleaning. Located near Southwark and Blackfriars, this role offers career paths across Fuller’s pubs and hotels, and benefits such as staff discounts, tips, and access to wellness resources.

Qualifications

• Experience in leading bar operations and daily hospitality tasks.
• Ability to create a friendly atmosphere for team and guests.
• Willingness to participate in ongoing training and development.

Responsibilities

• Lead the bar operation and ensure high guest service standards.
• Oversee daily tasks, stock, ordering, and cash handling.
• Act as a hands‑on manager within a fast‑paced pub/hotel environment.

Skills

Friendly leadership

People skills

Decision making

Communication

Job description

We are looking for a proactive Assistant Manager to lead the bar operation at the Mad Hatter Hotel. The successful candidate will be a natural host with a passion for delivering exceptional guest experiences and leading a strong table-service culture. This is an excellent opportunity for an experienced hospitality professional who is ready to take ownership, develop their leadership skills, and play a key role within our management team. Experience in areas such as line cleaning, stock control, ordering, and cash management would be advantageous, although full training can be provided.

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what's next? – define the essence of who we are.

Located in-between Southwark station and Blackfriars Bridge, The Mad Hatter Hotel attracts a mixed crowd of business and tourist travellers. There are 30 bedrooms, plus a busy downstairs pub serving fresh food and real ales.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in an Assistant Manager:

• Ability to create a friendly atmosphere for the team and customers.
• A hands-on leader with the ability to manage the day-to-day running of the business.
• A confident manager with great decision-making skills.
• Enjoy working in a fast-paced environment.
• Interest in learning new skills to enhance your career with our industry leading training and development.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.