Assistant Manager

SushiDog Ltd; Worcester Park Estate; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Free Gym

Healthcare

Extra holidays

Birthday holiday

Sabbatical after 5y

Bonus scheme

Social events

Stint pay

Free meals

Career progression

Job summary

SushiDog Ltd. is seeking an Assistant Manager to lead a fast-paced team and deliver exceptional customer service in our Westfield London-inspired store. You will oversee daily operations, coach staff, and ensure top food quality while upholding food safety standards.

Ideal candidates bring leadership experience in QSR or hospitality, a hands-on approach, and a passion for great service. This role offers growth, a supportive team, and a dynamic workplace culture.

Qualifications

• Excellent communication and customer service skills.
• Able to lead by example and motivate a team.
• Strong time management and organisational abilities.
• Positive can-do attitude aligned with company values.
• Excellent customer-facing abilities.
• Strong problem-solving mindset.
• Ability to prioritise tasks effectively.

Responsibilities

• Lead and motivate the team to deliver outstanding service and food quality.
• Oversee daily operations and smooth shift execution.
• Provide exceptional customer service and satisfaction.
• Help with training, scheduling, and staff performance.
• Communicate clearly with customers and team members.
• Oversee day-to-day store management.
• Ensure food safety and health standards are met.
• Maintain and improve store standards.
• Support new ideas to improve customer experience and operations.

Skills

Communication skills

Team leadership

Time management

Organisational skills

Customer service

Problem solving

Prioritisation

Job description

From a single kiosk in Westfield London to where we are today, Sushidog has always been about doing the simple things exceptionally well. We TAKE PRIDE in the quality of our food, the care we put into every detail, and the way we show up for our customers and each other. We communicate openly and honestly, rolling SushiDogs and freshly made Sushi Bowls and Salad Bowls, serving them fast, friendly, and without fuss. We believe the best results come when people THRIVE TOGETHER by learning, supporting one another, and growing as a team. We listen closely to feedback, stay curious, and focus on making small, meaningful improvements to get 1% BETTER every single day.

Our mission is simple: to serve fulfilling food that makes people happy, just the way they like it.

WHAT WE ARE LOOKING FOR

Do you thrive in a fast-paced, energetic environment? Are you passionate about leading a team and delivering an outstanding customer service? If so, we want YOU to be part of our growing team!

WHAT'S IN FOR YOU

• Free Gym membership
• Healthcare Support
• Extra holidays on top of the usual 28 days (Based on length of service)
• Extra holiday day on your birthday
• Paid Sabbatical month after 5 years of service
• Achievable Bonus Scheme
• Social company events
• Stint - Pay (withdraw up to half your salary at any point during the month)
• Free Meal when on shift and up to 70% discount when not on shift
• Career progression

YOUR TALENTS

• Outstanding communication skills
• Approachable, understanding and patient
• Great time-keeping and very good organizational skills
• Positive "CAN DO" attitude who lives the values
• Strong customer facing skills
• Strong problem-solving mind
• Capable of prioritising task

JOB RESPONSIBILITIES

• Lead and motivate the team to deliver outstanding service and food quality.
• Oversee daily operations, ensuring everything runs smoothly during your shifts.
• Deliver exceptional customer service, ensuring customer satisfaction.
• Assist with training, scheduling, and managing staff performance.
• Communicate clearly and confidently with customers and team members.
• Oversee the day-to-day management of the store, ensuring smooth operation.
• Ensure all food safety & health and safety standards are met.
• Maintain and improve store standards to meet company expectation.
• Help implement new ideas and strategies to improve the customer experience and operations

REQUIREMENT

• Experience as an Assistant Manager or Supervisor role within the sector.
• Minimum of 1 year or more of experience in QSR (Quick Service Restaurant) or similar type of business within the hospitality industry.
• Leadership skills with the ability to inspire and motivate a team.
• Strong organisational and time management skills.
• Ability to thrive under pressure and think on your feet
• A passion for food, service, and creating a positive work environment