Assistant Manager

Recall UK Ltd; Winwick; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus schemes

Annual company bonus

28 days holiday including bank holiday

Job summary

Recall UK Ltd in Winwick is seeking an Assistant Manager for a busy customer-facing environment where sales and service matter every day. You will lead a small team, drive sales, deliver outstanding customer service, handle enquiries in person and over the phone, and ensure smooth administration to support accounts and operations.

The ideal candidate is outgoing, motivated, an excellent communicator, and GCSE grade C or above in Maths and English, with experience in retail, sales or customer

Qualifications

• Deliver exceptional customer service and focus behaviours on achieving sales targets.
• Outgoing and likeable, drives sales.
• Provide help and advice, showing real interest in customer needs.
• Strive to exceed expectations through excellent service and communication.
• Organised and able to work under pressure, with GCSE Maths/English at A-C.

Responsibilities

• Deliver and exceed sales targets and profitability.
• Deliver outstanding customer service.
• Handle customer enquiries face to face and over the phone.
• Guide customers to make the right purchase.
• Complete administration to support customer accounts.
• Deliver standards to create a great customer journey.
• Develop and motivate the team to exceed targets.

Skills

Sales & customer service

Team leadership

Communication

Problem solving

Education

GCSE Maths & English (A-C)

Job description

The Company - Assistant Manager - Customer Facing Environment

An expanding business that thrives on putting the customer first. They are setting new standards in their environment for both their customers and employees.

This is a unique environment and they are looking for an assistant manager with excellent sales and customer service skills it could be from a Retail Sales, Hospitality, Financial, automotive or rental background as long as you can manage and motivate your small team to excel in customer service and sales.

The Job Role - Assistant Manager - Customer Facing Environment

This is a customer service and sales environment in which you will be responsible for managing a small team who thrive on success.

• To deliver and exceed sales targets and profitability.
• You will be expected to be able to deliver outstanding customer service
• Handle customer enquiries both over the phone and face to face.
• Be the expert in the environment and guide customers to make the right choice in their purchase.
• Complete administration duties to ensure the effective running of customer accounts.
• Delivering the standards needed to make a great impression at every point along our customer's journey.
• Develop and motivate your team to succeed and surpass Sales and service targets.

You will manage the site in the managers absence to deliver the same high standards

The Ideal Candidate - Assistant Manager - Customer Facing Environment

• To deliver exceptional customer service and focus their behaviors on delivering sales targets.
• You will be outgoing, someone who is instantly likeable and drives sales.
• Providing help, advice and showing a real interest in your customer's needs and requirements.
• To strive to provide outstanding customer service and exceed expectations.
• You will be an excellent communicator, who is organised and able to work under pressure.
• You will be computer literate with GCSE (or equivalent) Maths and English A-C.

If you are and you have gained experience at a similar level in retail, sales or customer service you could have the skills we are looking for.

Company Benefits - Assistant Manager - Customer Facing Environment

Day to day there will be plenty to keep you busy but in return for you hard work they offer:

• A Great Work / Life Balance.
• A great place to work - As established growing business that will allow you to grow your career.
• Quarterly bonus schemes - the more you achieve the more you earn and an annual company bonus
• 28 days holiday including bank holidays - rising with service