Store Manager

Recall UK Ltd; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Work‑life balance

Growth opportunities

Uncapped bonus

Holiday entitlement

Job summary

Recall UK Ltd in the London area is seeking a Store Manager to lead a small team, delivering outstanding customer service while driving sales in a fast‑paced, customer‑facing environment.

You will motivate and develop staff, respond to customer enquiries in person and over the phone, and ensure accurate administration and reporting of accounts.

The role offers a fantastic work/life balance, a clear path to growth, an uncapped bonus scheme, and generous holiday entitlement.

Qualifications

• Retail or customer service leadership experience required.
• Ability to exceed sales targets and deliver great service.
• Excellent communication and organisational skills.

Responsibilities

• Deliver and exceed sales targets and profitability.
• Provide outstanding customer service to all customers.
• Handle customer enquiries both over the phone and face to face.
• Be the expert in the environment and guide customers to make the right choice in their purchase.
• Complete administration duties to ensure the effective running of customer accounts.
• Deliver the standards needed to make a great impression at every point along our customer's journey.
• Develop and motivate your team to succeed and surpass sales and service targets.

Skills

Sales-focused

Customer service

Team leadership

Communication

Education

GCSE Maths and English A-C

Job description

The Company - Store Manager - Customer Facing Environment

An expanding business that thrives on putting the customer first. They are setting new standards in their environment for both their customers and employees.

This is a unique environment and they are looking for a manager with excellent sales and customer service skills it could be from a Retail Sales, Hospitality, Financial, automotive or rental background as long as you can manage and motivate your small team to excel in customer service and sales.

The Job Role - Store Manager - Customer Facing Environment

This is a customer service and sales environment in which you will be responsible for managing a small team who thrive on success.

• To deliver and exceed sales targets and profitability.
• You will be expected to be able to deliver outstanding customer service
• Handle customer enquiries both over the phone and face to face.
• Be the expert in the environment and guide customers to make the right choice in their purchase.
• Complete administration duties to ensure the effective running of customer accounts.
• Delivering the standards needed to make a great impression at every point along our customer's journey.
• Develop and motivate your team to succeed and surpass Sales and service targets.

You will also motivate and manage your team to deliver the same high standards

The Ideal Candidate - Store Manager - Customer Facing Environment

• To lead you team to deliver exceptional customer service and focus their behaviors on delivering sales targets.
• You will be outgoing, someone who is instantly likeable and drives sales.
• Providing help, advice and showing a real interest in your customer's needs and requirements.
• To strive to provide outstanding customer service and exceed expectations.
• You will be an excellent communicator, who is organised and able to work under pressure.
• You will be computer literate with GCSE (or equivalent) Maths and English A-C.

If you are and you have gained experience at a similar level in retail, sales or customer service you could have the skills we are looking for.

Company Benefits - Store Manager - Customer Facing Environment

Day to day there will be plenty to keep you busy but in return for you hard work they offer:

• A Fantastic Work / Life Balance.
• A great place to work - in a growing company with potential for you to grow in your role
• An uncapped monthly bonus scheme - the more you achieve the more you earn
• 20 days holiday + bank holidays - rising with service