Assistant Manager

The Air Ambulance Service; Warwick; On-site; Confidential; Full time

Benefits offered by this job

Enhanced annual leave

Annual leave purchase options

Enhanced sick pay

Life assurance

Blue Light Card

Employee Assistance Programme

EDI networks

Inclusive workplace

Job summary

The Air Ambulance Service in Warwick is seeking an Assistant Manager to support the Warwick Shop, leading day-to-day operations and helping achieve income targets while upholding our mission to save lives. You will motivate a diverse team including volunteers, deliver excellent customer service, maintain presentation standards and manage stock rotation; weekend scheduling may be required.

A flexible, collaborative mindset and strong communication skills are essential, along with a commitment to

Qualifications

• Essential behaviours aligned with TAAS core values.
• Collaborative approach to departmental objectives.

Responsibilities

• Support the shop manager in leading day-to-day operations and meeting income targets.
• Motivate and manage a diverse team including volunteers while ensuring excellent customer service and stock presentation.

Skills

Leadership

Customer service

Communication

Time management

Teamwork

Job description

Join Our Lifesaving Team

Assistant Manager

Location: Warwick

Hours: 16

We’re on the lookout for an Assistant Managerto support the Warwick Shop

If you’re looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you’ve been waiting for!

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace.

What You’ll Be Doing:

To support the shop manager in leading and managing the day-to-day operations of our store, ensuring income targets are met in line with our organisational objectives.

The Assistant shop manager will motivate and support the management of a diverse team including volunteers, ensuring excellent customer service is delivered whilst maintaining high standards of presentation and efficient stock rotation.

What We’re Looking For:

Essential

• Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
• Collaborative approach to achieving departmental and wider organisational objectives.

• Passion for the work that TAAS does.
• Excellent interpersonal and communication skills
• Excellent customer service abilities
• Flexibility to work weekends and occasional additional hours as required
• A flexible approach to allow adaptability to the changing needs of the organisation.
• Time-management skills.
• Ability to handle confidential information.
• Ability to multi-task and thrive in a fast-paced environment.
• Ability to pay attention to detail and work to fixed deadlines.
• Flexible, adaptable and able to work under pressure.
  

Desirable

• Proven experience in retail management or a similar customer-facing role.
• Experience working with volunteers
• Proven ability to meet sales targets and manage budgets effectively

What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and elevate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a BasicDBScheck.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.