Assistant Manager

Five Guys; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known burger restaurant in the United Kingdom is seeking an enthusiastic Assistant Manager to lead a dynamic team. You will be responsible for team development, delivering exceptional service, and ensuring the restaurant operates to the highest standards. This role offers an exciting career pathway with multiple growth opportunities within the organization.

Benefits

Achievable bonus scheme

Paid breaks

33 days paid holiday

Employee discount program

Wellbeing support

Qualifications

• Proven leadership skills in a fast-paced environment.
• Ability to manage multiple tasks and priorities effectively.
• Strong understanding of customer service principles.

Responsibilities

• Lead and develop a team of Shift Managers and Crew.
• Ensure an exceptional customer experience.
• Manage daily store operations and financial performance.

Skills

Leadership

Customer service excellence

Coaching

Operational management

Job description

Burgers & Fries and Incredible Careers!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since our family business began in 1986, we've maintained our 'perfect and serve' philosophy.

In every restaurant, you'll find talented Assistant Managers working with the General Manager to share responsibility for the restaurant's success. This includes leading, inspiring, and coaching teams to ensure profitability, optimize sales, and deliver excellent customer service.

Our Assistant Managers demonstrate leadership, coaching, and embody our values for their team and customers.

REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to 2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher rewards - 5 years 500, 10 years 1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Life assurance
• Access to Wagestream for financial wellbeing benefits

OTHER AWESOME PERKS

• Days out and social events
• Invitation to the annual Assistant Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys employee discount program
• Wellbeing support and employee assistance program (EAP)
• Development opportunities for career growth
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS AN ASSISTANT MANAGER, YOU'LL BE

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries
• Providing an exceptional experience for your team and customers, creating a positive working environment
• Ensuring customer satisfaction and addressing complaints promptly and honestly
• Leading by example, working hands-on with the team and customers
• Supporting your General Manager and achieving store results
• Owning your P&L, driving sales, and controlling costs
• Managing daily operations and planning for the future
• Leading with our core values
• Developing your team to build a strong talent pipeline

AS AN ASSISTANT MANAGER, YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People - hands-on leadership skills
• Customer service excellence

INCREDIBLE CAREERS WITH FIVE GUYS

• If you're ambitious and eager to grow, we provide support and tools to advance your career.
• Your next step could be Deputy General Manager or General Manager, leading to roles like Area Trainer, District Manager, or positions in the Support Office.
• Five Guys isn't just a job—it's a career!