Assistant Manager

Rope & Anchor; Trafford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Profit share

Food discount

Staff discount

Wellbeing support

Career progression

JW BenefitHub access

Job summary

JW Lees is recruiting an Assistant Manager for The Rope and Anchor in Dunham Massey. You will lead the team, deliver outstanding service and support the General Manager in daily operations.

The role offers competitive pay with tips, career progression, and a range of staff benefits including discounts and wellbeing support. Join a long-standing employer with a history of growth and development.

Qualifications

• Previous leadership experience within hospitality or retail.
• Strong communication and customer service focus.
• Keen to learn and progress within the role.

Responsibilities

• Lead by example to motivate the team and deliver great service.
• Communicate effectively to make every customer visit memorable.
• Support the General Manager and lead on key business areas when needed.
• Own problems and stay commercially aware.
• Demonstrate leadership and a willingness to grow within the role.

Skills

Leadership

Customer service

Communication

Job description

We are looking for an Assistant Manager to join our talented management team at The Rope and Anchor in Dunham Massey.

What we offer our Assistant Managers:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What an Assistant Manager does at JW Lees:

• Get the best from your team. Leading by example, offering great service and motivating the people around you.
• Be an expert in communication and be passionate about making every customer visit memorable.
• You will be a key support for the General Manager, taking the helm when they are not around and taking the lead on some areas of the business.
• Take ownership of problems and be commercially aware.
• You will have previous leadership experience within hospitality or retail and be keen to learn and grow in your role

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together