Assistant Manager

Sunderland And Durham; North East; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Birthday paid holidays

Lead-Inn development program

Paid breaks

50% off food at Inns

1/3 off room bookings all year round

£50 on same day bookings

Stay for £1 in Jan-Feb-Mar

15% off bed and breakfast for loved-1s

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Seaton Lane Inn, part of Inn Collection Group, is seeking an Assistant Manager to support the General Manager in creating a welcoming, home-from-home atmosphere for guests. You will lead a team, manage daily operations and help ensure the inn runs smoothly with a hands-on, approachable leadership style.

You will work closely with Chefs, Management and Suppliers to maintain standards, handle stock, orders and accounts, and be available for occasional sleepovers and guest responses.

Qualifications

• Experience in food and hospitality settings.
• Proven ability to lead a team in a fast-paced environment.
• Customer-focused approach with excellent interpersonal skills.

Responsibilities

• Oversee daily duties and lead the team to deliver company standards.
• Manage day-to-day operations and provide hands-on leadership.
• Coordinate with Chefs, Management and Suppliers; liaise on stock, ordering and accounts.
• Manage shift operations in a busy pub environment and handle guest responses.

Skills

Team leadership

Customer service

Hospitality industry knowledge

Stock management

Accounts management

Communication

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Seaton Lane Inn, full of style and quirky charm, is perfectly situated in a spot that attracts both locals and visitors alike. With its inviting atmosphere and comfortable boutique-style accommodation, it’s a great spot to relax, enjoy a drink, and take in the surrounding community and vibrant energy.

You’ll Fit Right Inn

As an Assistant Manager you will
be key to supporting the General Manager in ensuring that our Inn feels like a
home away from home for our guests. Reporting directly to the General Manager,
you will play a key role in leading the team, managing daily operations, and
creating a welcoming and efficient environment for both staff and guests.

In this role, you will work
closely with the General Manager to oversee daily duties, lead a team to
deliver company standards, and manage the Inn’s day-to-day operations. You’ll
need to be hands-on and approachable, leading by example, and fostering a positive
and collaborative atmosphere. You will handle everything from managing shift
operations in our busy, fast-paced environment to conducting administrative
tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake
and ordering, handling accounts management, and being available for occasional
sleepovers and guest responses.

If you have a strong background
in food and hospitality, a passion for customer service, and the ability to
inspire and motivate a team, we think you’ll fit right inn…