Assistant Manager

TN United Kingdom; Malvern Hills; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and dynamic team as an Assistant Manager in a thriving lounge environment. You'll play a key role in delivering exceptional customer experiences and supporting the General Manager in day-to-day operations. This position offers a unique opportunity to showcase your leadership skills while driving sales and team engagement. With a focus on high standards and community connection, you'll ensure that every customer leaves happy. Enjoy a range of perks including overtime pay, generous staff discounts, and opportunities for personal development in a fast-growing business.

Benefits

Overtime pay

Staff food on every shift

50% off staff discount

28 days holiday

Enhanced maternity and paternity pay

Company pension scheme

Long service awards

Tips shared equally

Christmas and Boxing Day off

Qualifications

• Experience as an Assistant Manager or Supervisor in hospitality.
• Strong literacy skills and attention to detail for reporting.

Responsibilities

• Supporting the General Manager in daily operations.
• Driving sales and maintaining high customer service standards.

Skills

Hospitality Management

Customer Service

Sales Building

Team Management

Communication Skills

Job description

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Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!

It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring:

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram