Assistant Manager

Knoops; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Knoops seeks a dynamic Assistant Store Manager to enhance café experiences with expertly crafted drinks. You will support team leadership and operational excellence, ensuring customer satisfaction and fostering a positive environment. Join a creative and passionate community where your contributions matter.

Qualifications

• Previous experience as a supervisor or assistant manager in a café, hospitality, or retail environment.
• Strong communication skills to inspire and support a diverse team.
• Solid understanding of stock control and financial management.

Responsibilities

• Assist in managing daily café operations for operational excellence.
• Support and inspire the barista team to maintain high performance.
• Lead customer engagement on the shop floor, resolving issues.

Skills

Leadership

Customer Engagement

Communication

Job description

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At Knoops, we’re
experts in crafting the perfect chocolate drink for our customers. Our founder
Jens Knoop opened the first store in Rye in 2013. Now we have a growing estate
of stores, a production factory and a growing online business.

The Knoops concept is
based around our carefully curated percentage menu which offers chocolates to
suit every taste and mood. We find joy in helping you to discover your perfect
chocolate drink and encourage experimentation with different % chocolates and
flavours in a process we call ‘Knoopology’.

This process is
simple; choose your chocolate %, milk, and extra flavours like sea salt, orange
zest or chilli to be made into a hot chocolate, milkshake or iced chocolate.

The Opportunity

Are you a dynamic and
results-driven leader passionate about delivering exceptional customer
experiences? At Knoops, we’re on a mission to redefine the café experience with
expertly crafted drinks and warm service. We're seeking an Assistant Store
Manager to support the Store Manager in leading the team and delivering
operational excellence.

Key Responsibilities:

Operational Excellence: Assist in managing
daily café operations, ensuring smooth workflows and exceptional customer
experiences.

Team Leadership: Support and inspire the barista team,
providing coaching and guidance to maintain high performance and morale.

Customer Engagement: Lead by example on
the shop floor, engaging with customers and resolving any issues to maintain
satisfaction.

Performance Management: Assist in setting
and monitoring sales targets, KPIs, and team performance goals.

Training & Development: Support the
recruitment, onboarding, and development of team members to meet Knoops' high
standards.

Stock & Financial Control: Manage stock
ordering, inventory control, and assist with financial reporting.

Health & Safety: Ensure the store
complies with all health, safety, and hygiene regulations.

What We’re Looking For:

Leadership Experience: Previous experience
as a supervisor or assistant manager in a café, hospitality, or retail
environment.

Passion for Beverages & Service: A love for
high-quality drinks and delivering exceptional service.

Strong Communication Skills: Ability to inspire,
coach, and support a diverse team.

Operational Know-How: Solid understanding
of stock control, cash handling, and financial management.

Customer-Centric Approach: Driven by creating
positive customer experiences and building loyalty.

Problem-Solver: Capable of handling challenges calmly and
efficiently.

Why
Knoops?

At
Knoops, our culture is built on four key pillars that guide everything we do —
for our customers, our community, and our team members. When you join us, you
become part of something meaningful, creative, and rewarding:

Craft:

We are passionate about
craftsmanship, and this extends beyond the drinks we serve. At Knoops, you'll
have the chance to craft your own journey by developing new skills, refining
your expertise, and exploring creative opportunities.

Ritual:

We believe in the power of rituals
— the little moments that create lasting joy. As a Knoops barista, you’ll be a
part of these shared experiences, creating meaningful interactions that bring
people together over expertly crafted drinks.

Exploration:

We are curious, adventurous, and
always striving to improve. Knoops is a place where new ideas are welcomed,
achievements are celebrated, and growth is continuous. Together, we’re on a
journey to explore new possibilities and celebrate the rewards that come from
discovery.

Community:

Our community is at the heart of
everything we do. Knoops is a space for collaboration and inclusion, where
everyone feels valued, supported, and encouraged to bring their authentic
selves to the table. We thrive on working together to create something truly
special.

Be
part of it – Join the Team

At Knoops, everyone
has a place to shine. Since we first started crafting our signature
chocolate-based drinks, we've encouraged our team to bring their authentic
selves to work — to be bold, creative, and unapologetically original.

Because it’s not just
what you do at Knoops; it’s how you do it. Your originality, passion, and
individuality are what make our cafés vibrant and welcoming spaces for our
customers.

You’ll work alongside
a diverse group of colleagues who all bring their own spark to the team.
Together, we create joyful experiences, one expertly crafted drink at a time.

At Knoops, ambition
is celebrated. Whether you're a barista just starting out or a seasoned
hospitality professional, you'll be respected, supported, and encouraged to
explore new ways to grow. From flexible working arrangements to opportunities
for training and development, we’re here to help you on your journey.

So, if you're ready
to embrace originality, be part of a passionate community, and craft something
truly special every day — we want to hear from you. Join us at Knoops, where
being yourself is always the best ingredient.

Our
Shared Vision

At Knoops, we believe
that diversity makes us stronger. Our customers come from all walks of life,
and we value having a team that reflects this diversity. We celebrate the
unique qualities that each team member brings and are committed to creating an
inclusive environment where everyone can thrive.

We welcome
applications from all backgrounds, regardless of age, ethnicity, gender,
ability, religion, or sexual orientation. We are particularly keen to hear from
candidates from underrepresented groups in our industry, including women,
people with disabilities, ethnic minorities, and members of the LGBTQ+
community.

If you require any
adjustments during the recruitment process, have a disability or condition that
may affect your performance, or have other specific needs, please let us
know—we’re here to support you every step of the way.

Joining Knoops means
being part of a brand that values originality and craftsmanship while
encouraging you to explore your potential and be a vital part of a supportive
and dynamic community. Help in ‘Creating a Space for Exploration and Joy!’