Assistant Manager

Pub & Dining - Bra_203; Hertford Heath; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Career development

Pub discounts

Greene King Inns savings

Wagestream financial wellbeing

Retail discounts

Employee Assistance Programme

Recommend a friend

Job summary

Greene King is seeking an Assistant Manager for one of its pubs to lead day-to-day operations, develop the team and ensure outstanding guest experiences. You will work closely with the General Manager to maintain high standards, drive sales and profitability, and create a welcoming environment for families and friends.

The role emphasizes hands-on leadership, coaching and a positive, proactive approach in a fast-paced hospitality setting.

Qualifications

• Experience supervising or managing a team in a pub, restaurant or similar hospitality setting.
• Ability to lead shifts and deliver great service.

Responsibilities

• Lead from the front: support, motivate and inspire the team to deliver excellent service and memorable guest experiences.
• Help run a busy pub: work closely with the General Manager to keep operations running smoothly and standards consistently high.
• Put guests first: ensure every guest feels welcome for family meals, catch-ups or celebrations.
• Drive performance: help manage sales, labour costs, stock and overall profitability.

Skills

Leadership

People management

Communication

Guest experience

Organisational ability

Decision making

Sales awareness

Job description

Job Description

What's the opportunity?

As Assistant Manager, you’ll play a key role in the day-to-day running of the pub, helping to create a welcoming atmosphere, develop your team and deliver great results.

• Lead from the front: Support, motivate and inspire the team to deliver excellent service and memorable guest experiences.

• Help run a busy pub: Work closely with the General Manager to keep operations running smoothly and standards consistently high.

• Put guests first: Make sure every guest feels welcome, whether they’re joining us for a family meal, a catch-up with friends or a special celebration.

• Drive performance: Help manage sales, labour costs, stock and overall profitability, making the most of every opportunity.

• Develop your people: Coach and support team members, helping them build confidence and progress in their careers.

• Keep standards high: Take pride in cleanliness, safety, compliance and the overall presentation of the pub.

• Bring the pub to life: Help create a positive team culture and make the most of everything our pub has to offer.

Qualifications

What we’re looking for

We’re looking for someone who enjoys hospitality, thrives in a team environment and is ready to take ownership and make a difference.

You’ll ideally have experience supervising or managing a team in a pub, restaurant or similar hospitality setting, alongside the confidence to lead shifts and deliver great service.

You’ll also bring:

• A passion for creating outstanding guest experiences.

• Strong communication and people-management skills.

• A positive, hands-on approach and the ability to lead by example.

• Good organisation and the confidence to make decisions in a fast-paced environment.

• Commercial awareness and an interest in driving sales and improving performance.

• A willingness to learn, develop and take the next step in your career.

Personal Licence

As this role may involve covering the business in the General Manager’s absence, you’ll need to be eligible to hold a Personal Licence. You don’t need to have one when you apply. If you’re successful, Greene King will support you through the process of obtaining your licence.

Additional Information

What’s in it for you?

At Greene King, we want you to feel proud of what you do and excited about where your career can take you.

• Career development: Access to training, apprenticeships and opportunities to progress across Greene King.

• Pub discounts: Enjoy 33% off at Greene King pubs, with 15% off for friends and family.

• Greene King Inns savings: 50% off for you and 25% off for friends and family.

• Financial wellbeing: Access to Wagestream to help you manage your pay.

• Extra perks: Retail discounts, family-friendly benefits and an Employee Assistance Programme.

• Recommend a friend: Earn up to £1,500 when you introduce someone to Greene King.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.