Assistant Manager

Greene King; Stratford-upon-Avon; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Career development

Discounts on brands

Wagestream access

Employee discounts

Family-friendly policies

Refer a friend bonus

Retail discounts

Job summary

Greene King is seeking an Assistant Manager to support the General Manager in daily operations of a busy pub. You will lead the team to deliver memorable guest experiences, acting as a role model and guiding staff development while upholding brand standards and safety.

The role requires strong communication and a passion for excellent customer service, especially during busy periods. You’ll bring leadership, adaptability, and attention to detail to ensure smooth shifts and consistent guest

Qualifications

• Experience delivering great customer service and ensuring memorable guest experiences.
• Strong leadership and communication when working with diverse teams.
• Ability to train, coach and develop staff for peak performance.
• Calm under pressure with the skill to manage busy shifts and guest expectations.
• Able to uphold brand standards and food safety/allergen controls.

Responsibilities

• Support the General Manager in day-to-day running of the business.
• Lead the team to deliver exceptional customer experiences.
• Act as a role model, providing training and development for staff.
• Champion brand standards and ensure customer and team safety at all times.

Skills

Customer experience

People skills

Leadership

Adaptability

Attention to detail

English proficiency

Personal Licence eligibility

Job description

As Assistant Manager, you’llbe at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

Now this one

What you'll do as an Assistant Manager...

• Support the General Manager in the day to day running of the business and leading the business in their absence.
• Bring our brand to life by leading the team in delivering amazing experiences for our customers.
• Act as a role model for the team and support with training and development.
• Be a champion of brand standards & ensure customer & team safety at all times.

What you'll bring...

• You’ll be passionate about delivering amazing experiences for customers.
• You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A keen eye for every small detail and a desire to uphold high standards in all that you do.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• As this role may involve covering the business in the General Manager’s absence, you’ll need to be eligible to hold a Personal Licence. You don’t need to have one when you apply. If you’re successful, Greene King will support you through the process of obtaining your licence.#LI-CA1