Assistant Manager

Pub & Dining - Bra_203; Crawley Down; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Brand discounts

Pension contribution

Training & development

Employee assistance program

Maternity & paternity policies

Menopause friendly employer

Inns & hotels discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Pub & Dining - Bra_203 is seeking an Assistant Manager to support the General Manager in the day-to-day running of the pub, ensuring brilliant customer experiences while driving team performance and business success.

You will lead shifts, coach your team, and look for opportunities to grow sales while upholding high standards of service and safety. This role offers hands-on leadership in a busy pub environment and room to develop your career.

Qualifications

• Experience leading a team in hospitality or similar, ready for progression to manager roles.
• Customer-first mindset with passion for service excellence.
• Confidence managing busy shifts and making timely decisions.
• Understanding of how service standards impact commercial results.
• Proactive, hands-on leader who sets a positive example.

Responsibilities

• Lead from the front to run the pub and own shifts.
• Create memorable customer experiences with excellent service.
• Coach and develop team to reach potential.
• Identify opportunities to grow sales and drive trading performance.
• Maintain high standards of food, drink, cleanliness, and safety.
• Foster a positive culture and effective communication.
• Stay hands-on during busy periods to keep operations smooth.

Skills

Team leadership

Customer focus

Shift management

Commercial mindset

Hands-on leadership

Job description

Job Description

What you'll do as Assistant Manager

Working closely with the General Manager, you'll play a key role in the day-to-day running of the pub, helping to deliver brilliant customer experiences while driving team performance and business success.

Your responsibilities will include:

• Leading from the front: Support the General Manager in running the pub, taking ownership of shifts and stepping up to lead the business in their absence.

• Creating great experiences: Make every customer feel welcome, ensuring fantastic service and memorable visits.

• Developing your team: Coach, motivate and support your colleagues, helping them build their confidence and reach their potential.

• Driving business performance: Look for opportunities to grow sales, maximise trading opportunities and encourage customers to return.

• Maintaining high standards: Ensure excellent standards across food, drink, cleanliness, health and safety, and compliance.

• Building a positive culture: Lead by example, communicate effectively and create an environment where everyone feels valued.

• Making it happen: Stay hands-on during busy periods, adapt to challenges and keep the pub running smoothly.

Qualifications

What we’re looking for

We’re looking for someone who brings energy, enthusiasm and a genuine passion for hospitality.

You’ll ideally have:

• Experience leading a team in hospitality, whether as an Assistant Manager, Supervisor or Team Leader ready for the next step.
• A natural ability to motivate people and get the best out of your team.
• A customer-first mindset and a passion for delivering excellent service.
• Confidence managing busy shifts and making decisions when it matters.
• A commercial mindset, with an understanding of how great service and strong standards contribute to business success.
• A positive, hands-on approach and the ambition to continue developing your career.

Most importantly, you’ll be someone who leads by example, enjoys being part of the action and takes pride in creating a pub that customers love returning to.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive

#LI-LC1.