Assistant Manager

Paul Smith; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Shop Manager to lead a dynamic team in delivering an exceptional customer experience. This role involves driving sales, managing inventory, and ensuring operational excellence within a vibrant retail environment. With a focus on creativity and collaboration, you will play a key role in defining the customer journey and achieving financial targets. If you have a passion for fashion and a knack for leadership, this opportunity offers a chance to thrive in a supportive and inclusive workplace that values your unique contributions.

Benefits

Competitive salary

Rewarding Managers Bonus Scheme

Generous seasonal clothing allowance

60% discount on products

Access to exclusive sample sales

Wellbeing support

Private medical insurance

33 days annual leave

Qualifications

• Strong management experience in a retail environment.
• Ability to drive sales and develop a loyal customer base.

Responsibilities

• Lead customer experience to a high luxury standard.
• Manage stock and inventory to ensure sales fulfillment.

Skills

Management experience in fashion/retail

Customer service excellence

Team leadership

Sales data interpretation

Visual merchandising

Job description

Paul Smith is one of Britain’s leading independent design companies. We champion positivity, curiosity, and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop, or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We have an exciting opportunity to join our Manchester shop as Assistant Shop Manager. As Assistant Manager, you should embody and demonstrate our retail values to define an iconic customer experience. You will support achieving and exceeding set financial targets and operational efficiencies. You will encourage your team to have fun while learning about our customers, environment, and team.

What's in it for you:

• Competitive salary
• Rewarding Managers Bonus Scheme
• Generous seasonal clothing and uniform allowance
• 60% discount on Paul Smith products
• Access to exclusive sample sales
• Wellbeing support through Retail Trust for you and your family
• Private medical insurance with Vitality Health
• 33 days annual leave inclusive of Bank Holidays with an option to buy or sell an extra 5 days holiday annually.

If you like the sound of what you’ve read so far, find out more about our company culture and the full list of benefits we can offer you.

The Role:

• Driving customer experience and the service proposition to a high luxury standard.
• Leading and measuring a CRM strategy, in partnership with Senior Management and the Marketing team, to build a loyal client base whilst leveraging all clienteling tools.
• Developing, implementing, and reviewing strategic and tactical initiatives to achieve and exceed set financial targets.
• Supporting the Shop Management on initiatives to achieve and exceed set financial targets.
• Encouraging excellent product knowledge, defining in-store product training, and ensuring this is consistently shared with customers through storytelling to convert to sales.
• Manage stock and inventory through cycle counts and stock takes, to ensure fulfilment of sales to customers across all channels.
• Ensuring operational excellence with all relevant documents relating to payroll, team scheduling, sales reporting, HR, Facilities, and Health and Safety are actioned and in line with Paul Smith policies and procedures.
• Collaborating with the Visual Merchandising team to establish the best visual presentation and retail standards.

About you:

• High level interest in the Paul Smith brand; Passion for style and fashion and retail in general.
• Self-motivated & enthusiastic; ability to lead a team and motivate others.
• Confident with the ability to deal with people at all levels; ability to build effective working relationships both internally and externally.
• Displays initiative and is creative. Flexible & adaptable, collaborative.
• Ability to be an ambassador for Paul Smith. Smart appearance and individual.
• Interest and knowledge of current trends in music, arts, and culture.

Who you are:

• Management experience in fashion / retail environment. Knowledge of increasing key performance measures and sales.
• A great people manager, able to coach, nurture, and develop to achieve the best results within.
• Ability to drive and develop sales; ability to interpret financial sales-related data.
• Experience creating best visual standards and practices in store.
• Excellent proven retail operational skills & standards. Keen eye for attention to detail.
• Previous experience with all processes including HR & Health & Safety.

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.

PLEASE NOTE: Our shortlisting process commences once the advert is released. In some cases, a position is filled before the advert has closed - to avoid disappointment, please complete your application prior to the closing date.