Assistant Manager

Property Management Recruitment Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Employee Assistance Programme

Medical cash plan

Job summary

Property Management Recruitment Ltd is seeking an Assistant Manager to oversee a busy PBSA community in West London. You will lead a customer-facing team, drive the resident experience and ensure strict compliance across the site.

Reporting to the General Manager, you will support day-to-day operations, occupancy initiatives and peak periods while maintaining high standards in a fast-paced environment. This is a visible leadership role within one of London’s largest PBSA assets.

Qualifications

• Experience in PBSA, BTR, residential property, hospitality or similar customer-focused operations.
• Proven history of leading, supervising or developing teams.
• Strong customer service and resident engagement skills.
• Experience managing complaints and escalations; capable of handling difficult situations.
• Understanding of compliance, health & safety and operational procedures.

Responsibilities

• Support day-to-day management of an 800+ bed student accommodation scheme.
• Lead, coach and develop a team of Customer Service Advisers.
• Drive an exceptional resident experience and handle escalated queries.
• Manage team performance, development, absence and employee relations matters.
• Support occupancy, resident retention and customer satisfaction initiatives.
• Ensure building remains compliant across health & safety, fire safety and statutory requirements.
• Collaborate with contractors and internal stakeholders to maintain high standards.
• Monitor site performance and identify opportunities for continuous improvement.
• Support key operational periods, including arrivals, departures and peak occupancy.
• Deputise for the General Manager when required.

Skills

People management

Customer service

Stakeholder management

Compliance

PBSA knowledge

Job description

We're supporting one of the most established operators in the student accommodation sector in the search for an Assistant Manager to support the running of a student accommodation community of over 800 beds in West London.

Reporting to the General Manager, you'll take a hands-on role in overseeing site operations, leading a customer-facing team, delivering an exceptional resident experience and ensuring high standards of compliance across the community.

This is a fantastic opportunity to join a well-established operator, take on a visible leadership role and further develop your operational management career within a large and fast-paced environment.

Key Responsibilities:

• Support the day-to-day management of a 800+ bed student accommodation scheme
• Lead, coach and develop a team of Customer Service Advisers
• Drive an exceptional resident experience and handle escalated resident queries
• Manage team performance, development, absence and employee relations matters
• Support occupancy, resident retention and customer satisfaction initiatives
• Ensure the building remains compliant across health & safety, fire safety and statutory requirements
• Work closely with contractors and internal stakeholders to maintain high operational standards
• Monitor site performance and identify opportunities for continuous improvement
• Support key operational periods, including arrivals, departures and peak occupancy periods
• Deputise for the General Manager when required

Your Requirements:

• Experience within PBSA, BTR, residential property, hospitality or another customer-focused operational environment
• Previous experience leading, supervising or developing teams
• Strong customer service and resident engagement skills
• Experience managing complaints, escalations and challenging situations
• Understanding of compliance, health & safety and operational procedures
• Confident communicator with strong stakeholder management skills
• Highly organised with the ability to prioritise within a fast-paced environment
• A proactive and hands-on management style

What's On Offer:

• 33 days annual leave
• An additional day off for your birthday
• Employee Assistance Programme
• Medical cash plan
• Opportunity to support one of London's largest PBSA assets
• Exposure to all aspects of site operations, compliance, resident experience and people management
• Clear progression opportunities within a well-established global student accommodation operator
• A visible leadership role managing and developing a customer-facing team