Resident Services Manager

Property Management Recruitment Ltd; Liverpool City Region; In loco; GBP 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Private medical cover

Pension scheme

Wellbeing support

Training and career progression

Descrizione del lavoro

Property Management Recruitment Ltd is recruiting for a Resident Services Manager at a flagship Liverpool Build-to-Rent community. You will support daily operations, lead a team, and drive an outstanding resident experience from move-in to move-out.

Working closely with the General Manager, you will oversee leasing activity, contractor coordination and compliance, while contributing to continuous improvement and high building standards.

Competenze

• Experience in Build-to-Rent (BTR) or PRS environments.
• Strong focus on resident experience delivery and service quality.
• Capable of coordinating contractors and resolving issues.
• Familiarity with health & safety and building operations.

Mansioni

• Support day-to-day operation of a Build-to-Rent community.
• Lead and develop a team of Resident Services Associates.
• Deliver an exceptional resident experience from move-in to move-out.
• Oversee leasing activity, apartment turnarounds and retention.
• Manage resident queries, complaints and service recovery.
• Coordinate contractors and suppliers to maintain high standards.
• Support compliance, health & safety and audits.
• Assist with budgeting and operational performance tracking.
• Collaborate with the General Manager to drive improvements.
• Build strong relationships with residents, staff and stakeholders.

Conoscenze

Team leadership

Customer experience

Operations coordination

Stakeholder management

Independent working

Descrizione del lavoro

We're supporting a leading Build-to-Rent operator in the search for a Resident Services Manager to join one of Liverpool's flagship residential communities. This is an exciting opportunity to take on a broad operational role, working closely with an experienced General Manager and helping drive the success of a large-scale asset. More than a traditional resident services position, the role offers exposure across operations, leasing oversight, compliance, contractor management, health & safety, resident experience and team development. You'll be trusted to take ownership, make decisions and act as a visible leader within the building. For ambitious residential property professionals looking to further their career, this is an opportunity to join a well-established business with a strong reputation, genuine responsibility from day one and excellent long-term development prospects.

Key Responsibilities

• Support the day-to-day operation of a vibrant Build-to-Rent community
• Lead and develop a team of Resident Services Associates
• Deliver an exceptional resident experience from move-in through to move-out
• Oversee leasing activity, apartment turnarounds and resident retention
• Manage resident queries, complaints and service recovery
• Coordinate contractors and suppliers, ensuring high standards throughout the building
• Support compliance, health & safety and operational audit processes
• Assist with budgeting, expenditure monitoring and operational performance
• Work closely with the General Manager to drive continuous improvement and building standards
• Build strong relationships with residents, colleagues and external stakeholders

Your Requirements

• Experience within BTR, PRS, block management, residential property management or a similar residential environment
• Strong understanding of customer service and resident experience delivery
• Experience coordinating contractors and managing operational property issues
• Exposure to health & safety, compliance and building operations
• Ability to work independently and take ownership of day-to-day responsibilities
• Comfortable handling challenging conversations and resolving issues effectively
• Strong communication and stakeholder management skills
• Organised, proactive and solutions-focused approach
• Previous team leadership or mentoring experience would be advantageous

What's On Offer

• 25 days annual leave plus bank holidays, increasing with service
• Competitive pension scheme and a range of financial wellbeing benefits
• Private medical cover, virtual GP access and wellbeing support
• Ongoing training, development and career progression opportunities
• Significant autonomy and exposure across all aspects of Build-to-Rent operations
• Support from an experienced General Manager and wider operational team
• Long-term career development within a respected property business
• Collaborative, people-focused culture with resident experience at its core