Assistant Manager

White Cross; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

20% discount in Young's Pubs

30% discount on overnight stays in our

Free Meals

28 Days holiday per year

Company Pension Scheme

Share Save Scheme

Job summary

The World Famous White Cross in Richmond is seeking an Assistant Manager to lead our team in a high-quality, food-focused pub by the river. You will drive exceptional guest service, manage shifts, and train staff to maintain our celebrated standards.

We offer a structured career pathway, funded training, staff discounts, and generous holiday entitlement as part of our commitment to developing talented managers for our growing pub group.

Qualifications

• Experience in hospitality and delivering outstanding customer service.
• Proven ability to manage and develop a team during busy service periods.
• Demonstrates a proactive approach to problem solving and guest satisfaction.

Responsibilities

• Lead and motivate front-of-house staff during shifts.
• Ensure high standards of service, quality, and guest experience.
• Train and mentor junior team members to uphold brand standards.
• Collaborate with management on daily operations and guest satisfaction initiatives.

Skills

Customer service

Team leadership

Hospitality experience

Proactive attitude

Job description

Assistant Manager

The World Famous White Cross is the only traditional pub on the Richmond Riverfront. The menu serves high-quality, freshly made food with the best British seasonal ingredients.
The White Cross has long been a part of life on the River Thames and is situated in an exceptionally beautiful part of the Thames. Be it relaxing inside on a cold winter's day or soaking up the sun in the garden, it is the best place along the river to enjoy the wonderful view.
It is also one of the only remaining pubs where you can still enjoy the high tide coming to you. The Thames in Richmond is tidal and several days a month the tide is high enough to come into the garden. If it is exceptionally high then enjoy the feeling of being marooned in a pub with a pint of beer or a glass of wine as nature won\'t allow you to leave.
Next time you are in Richmond pop in and see one of the most unique pubs in the UK. We look forward to welcoming you.

What We Offer Our Assistant Managers:

• Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal
• Access to our fully funded apprenticeships and training and development courses
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Access to our Share Save Scheme
• Free Meals
• 28 Days holiday per year
• Company Pension Scheme

What we look for in an Assistant Manager:

We are looking for a motivated & experienced Assistant Manager to join and lead our team in our stylish, food focused pub. As the successful Assistant Manager you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.