Assistant Manager

Sebright Arms; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Sebright Arms is seeking a Pub Assistant Manager to support daily operations, ensuring high standards of service, staff performance, and regulatory compliance.

Key responsibilities include supervising staff, handling customer issues, managing stock, and maintaining a welcoming environment. Flexibility to work evenings and weekends is essential.

Qualifications

• Experience in hospitality or pub/bar management.
• Strong leadership and communication skills.
• Good problem-solving ability.
• Ability to work evenings, weekends and holidays.
• Knowledge of licensing laws and food hygiene (desirable).
• Strong organisational and multitasking skills.

Responsibilities

• Oversee day-to-day pub operations and maintain service standards.
• Support recruitment, training and development of staff.
• Supervise bar staff, servers and support team; manage staff rotas.
• Assist with ordering stock and monitor inventory to reduce wastage.
• Assist with cash handling and till reconciliation; monitor sales and targets.
• Ensure compliance with licensing laws, health and safety, and food hygiene standards.

Skills

Leadership

Communication

Problem-solving

Organisational skills

Multitasking

Customer service

Job description

The Pub Assistant Manager helps oversee daily pub operations, ensuring high standards of customer service, staff performance, food and drink quality, and compliance with health and licensing regulations. They support the manager in supervising staff, handling customer issues, managing stock, and maintaining a welcoming environment.

Key Responsibilities include (but are not limited to):

Daily Operations

Assist in managing the day-to-day running of the pub.

Ensure the venue is clean, safe, and ready for service.

Open or close the pub when required.

Customer Service

Deliver excellent customer service and ensure guests have a positive experience.

Handle customer complaints professionally.

Build relationships with regular customers.

Staff Supervision

Support recruitment, training, and development of staff.

Supervise bar staff, servers, and support team members.

Create or assist with staff rotas.

Ensure staff follow company standards and policies.

Assist with ordering stock (beer, spirits, wine, food).

Monitor inventory levels and reduce wastage.

Receive and check deliveries.

Assist with cash handling and till reconciliation.

Monitor sales and help achieve financial targets.

Support cost control and waste reduction.

Compliance & Safety

Ensure compliance with licensing laws and responsible alcohol service.

Follow health and safety regulations.

Maintain food hygiene standards where food is served.

Skills & Requirements

Previous experience in hospitality or pub/bar management.

Strong leadership and communication skills.

Good problem-solving ability.

Ability to work evenings, weekends, and holidays.

Knowledge of licensing laws and food hygiene (desirable).

Strong organisational and multitasking skills.

Assistant Manager • London, United Kingdom