Assistant Manager

The Partridge Inn; Chichester; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Partridge Inn in the United Kingdom seeks an Assistant Manager to oversee daily pub operations, support the general manager, and ensure excellent customer service. You will help manage staff, maintain standards, and cultivate a welcoming atmosphere for patrons.

Responsibilities include supervising staff, handling customer inquiries, managing opening/closing procedures, and assisting with budgeting, inventory, and vendor relations.

Responsibilities

• Staff supervision: recruit, train, and supervise pub staff; provide guidance and feedback.
• Customer service: foster a customer-centric environment and handle inquiries, complaints, and feedback.
• Operations management: assist in opening/closing, cash handling, inventory, and health & safety compliance.
• Sales and marketing: develop and implement sales strategies; promote pub events and promotions.
• Financial management: monitor expenses, control costs, inventory, vendor relations; prepare reports.
• Teamwork and communication: promote teamwork and effective communication; liaise with departments and suppliers.
• Compliance: ensure licensing, health and safety compliance; stay updated on regulatory changes.
• Problem solving: identify and resolve operational issues; make decisions in the absence of the GM.
• Pub maintenance: coordinate maintenance and repairs; report issues.
• Training and development: deliver staff training; stay updated on industry trends.

Job description

PURPOSE OF JOB:

As an assistant manager of a pub, you will work closely with the general manager to oversee the daily operations and provide excellent customer service. You will assist in managing the pub's staff, ensuring a positive work environment, and maintaining high standards of quality and cleanliness. Your role is crucial in creating a welcoming atmosphere and ensuring that customers have a pleasant experience.

RESPONSIBILITIES:

• - Staff Supervision: Assist in recruiting, training, and supervising pub staff. Provide guidance, support, and constructive feedback to ensure high performance and adherence to policies and procedures. Conduct regular staff meetings and training sessions.
• - Customer Service: Foster a customer-centric environment and ensure exceptional service is provided to patrons. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Resolve any issues to ensure customer satisfaction.
• - Operations Management: Assist in managing daily operations, including opening and closing procedures, cash handling, and inventory management. Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
• - Sales and Marketing: Collaborate with the general manager to develop and implement sales strategies to achieve revenue targets. Promote pub events, specials, and promotions to attract customers and maximize sales opportunities.
• - Financial Management: Assist in monitoring expenses, controlling costs, and managing budgets. Help with inventory control, ordering supplies, and managing vendor relationships. Prepare reports and financial statements as required.
• - Teamwork and Communication: Foster a positive work environment by promoting teamwork, effective communication, and cooperation among staff members. Liaise with other departments or external parties, such as suppliers or entertainment providers, as necessary.
• - Compliance: Ensure compliance with licensing laws, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary measures to meet legal requirements.
• - Problem Solving: Proactively identify and resolve operational issues or challenges. Make decisions in the absence of the general manager and elevate significant concerns when necessary.
• - Pub Maintenance: Coordinate maintenance and repairs, ensuring that the pub's facilities and equipment are well-maintained and in good working order. Report any maintenance issues to the appropriate department or service provider.
• - Training and Development: Assist in developing and delivering training programs for staff to enhance their skills and knowledge. Keep up-to-date with industry trends and developments to provide staff with relevant information.

Note that the specific responsibilities may vary depending on the pub's size, location, and management structure. Additionally, some assistant managers may have additional duties or responsibilities based on their specific skill set or the needs of the pub.

Compensation: To be discussed