Assistant Manager

Sussex Inns; Chichester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Sussex Inns is seeking an Assistant Manager for a busy pub in Chichester. You will work closely with the general manager to oversee daily operations and ensure excellent customer service, staff supervision, and a positive work environment.

You will assist with opening/closing, cash handling, inventory, health & safety compliance, and help drive sales through events and promotions while managing costs and vendor relationships.

Qualifications

• Previous experience supervising pub staff.
• Strong customer service orientation.
• Knowledge of health and safety regulations.
• Ability to work with the general manager and coordinate events.

Responsibilities

• Staff Supervision: Assist in recruiting, training, and supervising pub staff.
• Customer Service: Foster a customer-centric environment and ensure exceptional service.
• Operations Management: Assist in opening/closing, cash handling, and inventory management.
• Sales & Marketing: Develop and implement promotions to attract customers and boost revenue.
• Financial Management: Monitor expenses, control costs, and assist in budgeting.
• Teamwork and Communication: Promote teamwork and liaise with suppliers and partners.
• Compliance: Ensure licensing and health & safety compliance.
• Problem Solving: Identify and resolve operational issues and support the GM.
• Pub Maintenance: Coordinate maintenance and report issues.
• Training and Development: Deliver staff training and keep up with industry trends.

Skills

Staff supervision

Customer service

Operations management

Sales & marketing

Financial management

Teamwork

Compliance

Problem solving

Maintenance

Training & development

Job description

As an assistant manager of a pub, you will work closely with
the general manager to oversee the daily operations and provide excellent
customer service. You will assist in managing the pub's staff, ensuring a
positive work environment, and maintaining high standards of quality and
cleanliness. Your role is crucial in creating a welcoming atmosphere and
ensuring that customers have a pleasant experience.

RESPONSIBILITIES:

• Staff Supervision: Assist in recruiting,
  training, and supervising pub staff. Provide guidance, support, and
  constructive feedback to ensure high performance and adherence to policies and
  procedures. Conduct regular staff meetings and training sessions.
• Customer Service: Foster a customer-centric
  environment and ensure exceptional service is provided to patrons. Handle
  customer inquiries, complaints, and feedback in a professional and timely
  manner. Resolve any issues to ensure customer satisfaction.
• Operations Management: Assist in managing daily
  operations, including opening and closing procedures, cash handling, and
  inventory management. Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
• Sales and Marketing: Collaborate with the
  general manager to develop and implement sales strategies to achieve revenue targets. Promote pub events, specials, and promotions to attract customers and maximize sales opportunities.
• Financial Management: Assist in monitoring
  expenses, controlling costs, and managing budgets. Help with inventory control,
  ordering supplies, and managing vendor relationships. Prepare reports and financial statements as required.
• Teamwork and Communication: Foster a positive
  work environment by promoting teamwork, effective communication, and cooperation among staff members. Liaise with other departments or external parties, such as suppliers or entertainment providers, as necessary.
• Compliance: Ensure compliance with licensing
  laws, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary measures to meet legal requirements.
• Problem Solving: Proactively identify and
  resolve operational issues or challenges. Make decisions in the absence of the general manager and elevate significant concerns when necessary.
• Pub Maintenance: Coordinate maintenance and
  repairs, ensuring that the pub's facilities and equipment are well-maintained and in good working order. Report any maintenance issues to the appropriate department or service provider.
• Training and Development: Assist in developing
  and delivering training programs for staff to enhance their skills and knowledge. Keep up-to-date with industry trends and developments to provide staff with relevant information.

Note that the specific responsibilities may vary
depending on the pub's size, location, and management structure. Additionally,
some assistant managers may have additional duties or responsibilities based on
their specific skill set or the needs of the pub.

Assistant Manager Chichester, United Kingdom