Assistant Manager

Greene King; Crawley Down; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Brand training & development

Brand discounts 33%

Employee assistance program

Maternity/Paternity policies

Inns/hotel discounts 50%

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is recruiting an Assistant Manager for The Heathy Farm in Crawley. You will work closely with the General Manager to run the pub, lead shifts, and ensure superb customer experiences while driving team performance and overall business success.

You’ll develop and coach your team, seek opportunities to grow sales, and uphold high standards of service, food, drink and safety in a busy hospitality environment.

Qualifications

• Experience leading a team in hospitality.
• Customer-first mindset and service excellence.
• Ability to manage busy shifts and make decisions.
• Commercial mindset with focus on business performance.
• Positive, hands-on leader who develops others.

Responsibilities

• Lead operations alongside the General Manager.
• Deliver brilliant customer experiences and service.
• Coach, motivate and support your team.
• Identify opportunities to grow sales and repeat visits.
• Maintain standards across food, drink, cleanliness and safety.
• Foster a positive culture and effective communication.
• Stay hands-on during busy periods to keep the pub running.

Skills

Team leadership

Customer service

Staff development

Business awareness

Health & safety

Job description

What you'll do as Assistant Manager

Working closely with the General Manager, you'll play a key role in the day-to-day running of the pub, helping to deliver brilliant customer experiences while driving team performance and business success.

Your responsibilities will include:

• Leading from the front: Support the General Manager in running the pub, taking ownership of shifts and stepping up to lead the business in their absence.

• Creating great experiences: Make every customer feel welcome, ensuring fantastic service and memorable visits.

• Developing your team: Coach, motivate and support your colleagues, helping them build their confidence and reach their potential.

• Driving business performance: Look for opportunities to grow sales, maximise trading opportunities and encourage customers to return.

• Maintaining high standards: Ensure excellent standards across food, drink, cleanliness, health and safety, and compliance.

• Building a positive culture: Lead by example, communicate effectively and create an environment where everyone feels valued.

• Making it happen: Stay hands-on during busy periods, adapt to challenges and keep the pub running smoothly.

Company Description

Assistant Manager – The Heathy Farm, Crawley

Salary: £32,000–£34,000 per annum

About The Heathy Farm

Are you a passionate hospitality professional ready to take the next step in your career? Join us at The Heathy Farm, a charming, character-filled pub in Crawley, where great food, friendly service and memorable customer experiences bring people together.

Set within a beautiful 500-year-old farmhouse, The Heathy Farm combines traditional charm with a welcoming, family-friendly atmosphere. With its original features, spacious beer garden, outdoor play area and fantastic pub food, it's a place where there's always an opportunity to make someone's day.

We're looking for an enthusiastic Assistant Manager who loves hospitality, thrives in a busy environment and knows how to bring out the best in their team.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive

#LI-LC1.

Qualifications

What we're looking for

We're looking for someone who brings energy, enthusiasm and a genuine passion for hospitality.

You'll ideally have:

• Experience leading a team in hospitality, whether as an Assistant Manager, Supervisor or Team Leader ready for the next step.

• A natural ability to motivate people and get the best out of your team.

• A customer-first mindset and a passion for delivering excellent service.

• Confidence managing busy shifts and making decisions when it matters.

• A commercial mindset, with an understanding of how great service and strong standards contribute to business success.

• A positive, hands-on approach and the ambition to continue developing your career.

Most importantly, you'll be someone who leads by example, enjoys being part of the action and takes pride in creating a pub that customers love returning to.