Assistant Manager

Tosseduk; City of Westminster; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Team perks

Supportive leadership team

Job summary

Tossed UK is seeking an Assistant Manager for our London store to lead a high-energy team and ensure exceptional guest service. You will partner with the General Manager to drive sales growth, coach staff, and uphold food safety and operational standards.

Join a vibrant, guest-focused brand that offers development opportunities, team perks, and a supportive leadership team. We value ambitious, energetic leaders who foster a positive workplace culture.

Qualifications

• Experience leading teams in hospitality is preferred.
• Strong command of English, both spoken and written.
• Proven ability to support KPI achievement and drive performance.

Responsibilities

• Support the General Manager to achieve sales growth and profitability.
• Drive high performance through training, coaching, and developing the team.
• Help create a fun, engaging, and supportive workplace culture.
• Deliver consistently high standards in food safety, hygiene, and cleanliness.
• Ensure every guest receives exceptional service every time.
• Protect the store’s profit through accurate labour, stock, and waste control.
• Help execute strategic plans and ensure operational excellence.
• Support company initiatives.

Skills

Leadership

English proficiency

KPI tracking

Health & safety

Team coaching

Tools

Asana

Trail

Vita Mojo

Job description

Are you a results-driven leader with a passion for people, service, and performance? Do you thrive in a fast-paced, customer-focused environment? If so, we’d love to hear from you!

We are seeking an Assistant Manager to support our London store team with energy, ambition, and heart. This is your chance to play a key role in a vibrant store where the team feels like family, guests feel like friends, and success is celebrated together.

Store opening hours and we require flexibility to cover opening, closing, weekday, and weekend shifts:

Monday - Friday 11:00 - 21:00

Saturday - Sunday 12:00 - 21:00

What You’ll Be Doing

As our Assistant Manager, you will:

• Support the General Manager to achieve sales growth and profitability.
• Drive high performance through training, coaching, and developing the team.
• Help create a fun, engaging, and supportive workplace culture.
• Deliver consistently high standards in food safety, hygiene, and cleanliness.
• Ensure every guest receives exceptional service every time.
• Protect the store’s profit through accurate labour, stock, and waste control.
• Help execute strategic plans and ensure operational excellence.
• Support company initiatives.

What We’re Looking For

We’re after someone who:

• Is ambitious, passionate, and enthusiastic about leading others.
• Brings energy, positivity, and strong communication skills to the team.
• Thrives under pressure and leads with a “can-do” attitude.
• Is a star performer with a genuine love for guest service.
• Has strong organisation skills and attention to detail.
• Wants to learn, grow, and make a real impact.

Essential Skills & Experience

• Previous experience in a leadership role inhospitality preferred).
• Strong command of English, both spoken and written.
• Proven ability to support KPI achievement and drive performance.
• Knowledge of health & safety, food hygiene, and operational processes.
• Ability to use systems (e.g., Stint, FNB, Trail, Vita Mojo, Asana, Platopus) is an advantage.

Why Join Us?

• Be part of a growing brand with a values-driven culture.
• Enjoy a buzzing workplace that’s both fun and rewarding.
• Great development opportunities – we love to promote from within.
• Bonus scheme, team perks, and a supportive leadership team.