Assistant Manager

The Travel Corporation; City of Edinburgh; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Travel Corporation’s The Skye Inn in Portree, Isle of Skye, is seeking an Assistant Manager to lead guest service, oversee daily operations and support the General Manager. This permanent, full-time role offers hands-on leadership and the chance to shape guest experiences in a Highlands setting.

Ideal candidates will have hospitality experience, proven supervision skills and a proactive attitude to maintain Highland hospitality standards while driving revenue and guest satisfaction.

Qualifications

• Experience in hospitality or customer service roles.
• Experience supervising a team is desirable.
• Holder of Elementary Health and Hygiene Certificate.
• Personal Licence Holder preferred.
• Full UK Driving Licence required.
• Experience with independent travel is advantageous.

Responsibilities

• Provide exceptional and consistent service standards to guests.
• As part of the Management team, drive profitability and occupancy.
• Support the General Manager and lead across operational areas.
• Ensure compliance with health & safety legislation and SOPs.
• Train, supervise, recruit and retain staff while upholding standards.
• Coordinate events and partnerships to enhance guest experiences.

Skills

Hospitality experience

Customer service experience

Team supervision

Health and Hygiene Certificate

Personal Licence Holder

UK Driving Licence

Independent travel experience

Tools

Excel

Word

Outlook

Job description

Job title: Assistant Manager, The Skye Inn

Location: Portree, Isle of Skye

Contract: Permanent, full-time

Hours: Annualised 40 hours per week over 5 days

We may close this vacancy earlier than the advertised closing date if we receive a high volume of applications or identify suitable candidates through our sourcing activities. We therefore encourage interested applicants to submit their application as early as possible.

Company introduction

At TTC, we are enriching lives by connecting people and places.

For over 100 years, we've been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing, they change perspectives.

Behind every unforgettable journey is a passionate team making it happen. That's where you come

The Role

The Skye Inn is part of The Travel Corporation a family company which includes Morag's Lodge Loch Ness, Highland Explorer Tours and HAGGiS Adventures.

We recruit people who are passionate and committed to both sustainable tourism and providing unparalleled customer service.

The role is varied, hands on, and the Assistant Manager will be expected to show initiative and be flexible. They will have the opportunity to help shape the future of the business.

Our values

• Value Every Voice: we put people first.
• Act with Integrity: we do what's right.
• Explore Beyond Boundaries: we're driven by curiosity.
• Own the Outcome: we take responsibility for our decisions.
• Succeed Together: we've got each other's backs.

What will you do?

• Provide exceptional and consistent service standards, ensuring the delivery of Highland Hospitality at its best, and seeking out opportunities to exceed our guests' expectations.
• As part of the Management team, maximise the profitability of The Skye Inn by increasing revenue, maximising occupancy, controlling costs, and maintaining positive staff morale.
• Support the General Manager in delivering business objectives and provide leadership across all operational areas of the Inn, assuming Duty Management responsibilities and managing the operation in the Manager's absence.
• Ensure safe and efficient daily operation of the Inn and adherence to all legal requirements, health & safety legislation and that assets are managed and maintained in accordance with Standard Operating Procedures (SOPs).
• Ensure all guests experience positive Highland Hospitality and receive consistent excellent customer service from well-trained and motivated staff, and understand and resolve any concerns raised by guests timeously.
• Demonstrate expected professional standards by being a positive role model, and assist with training, supervision, recruitment, onboarding and retention of staff.
• Maximise occupancy for tour groups and independent guests through maintenance of all booking channels, and monitor and positively respond to all online reviews and feedback.
• Assist the delivery of high-quality meal service and maximise sales of all Food and Beverage.
• Ensure all housekeeping is undertaken to a high standard, efficiently, and in accordance with standard operating procedures.
• Support the Management team with the development, production, and delivery of events, such as charity events, parties, and weddings from proposal to delivery.

About you

• Experience of hospitality and/or customer service
• A working knowledge of Excel, Word, and Outlook
• Experience of supervising a team
• Elementary Health and Hygiene Certificate
• Personal Licence Holder
• Full UK Driving Licence
• Experience of independent travel

TTC is an equal opportunity employer, committed to inclusion and accessibility throughout our recruitment process. Please let us know if you require any adjustments to support your application.