Assistant Manager

Southern Hospice Group; Brighton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme / NHS pension

Up to 35 days of annual leave

On-site education support

Bupa access / healthcare discounts

Free parking

Gym discounts

Employee Assistance Programme

Death in Service

Job summary

Southern Hospice Group in Brighton is seeking an Assistant Manager to support the Retail Manager and coordinate the day-to-day running of the shop, delivering excellent customer service and maximising income for the hospice.

The role involves leading staff and volunteers, stock control, promoting Gift Aid, handling cash, and ensuring a safe, welcoming shop environment. The postholder may stand in for the shop manager in their absence.

Qualifications

• Assist in managing day-to-day shop activities and staff.
• Deliver excellent customer service and maximise income for the hospice.
• Support in promoting Gift Aid and cash handling procedures.

Responsibilities

• Assist the Retail Manager in coordinating shop operations.
• Lead staff and volunteers and ensure a safe, welcoming environment.
• Stand in for the shop manager in their absence after induction.

Skills

People skills

Customer service

Cash handling

Team leadership

Stock control

Gift Aid awareness

Job description

Assistant Manager - Brighton Western Road SHG0308

Location: Brighton

Vacancy Type: Full Time/Permanent

Pay Range: Grade 3 - £25,427 Pro rata for part time roles

Contracted Hours: 37.5

Application Deadline: Wednesday, September 30, 2026

Job Profile: Job Profile document

About the role

The postholder will assist the Retail Manager to manage and co-ordinate the day-to-day activities of the shop ensuring excellent customer service and maximising overall profit.

A key aspect of the role is to assist in enhancing the profile of the Hospices in the community by good customer relations. To independently stand in for the shop manager in their absence.

You'll be

Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, promoting and capturing Gift Aid, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop commercial and appealing. You will have responsibility for all aspects of the business in the absence of the manager after full induction training.

PLEASE READ JOB DESCRIPTION FOR FULL KEY ROLES AND RESPONSIBILITIES.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Bupa and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Artificial intelligence (AI)

Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Before you submit an application, we will ask you to confirm the information you provide is true and accurate.

Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

Some of our roles are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it may be necessary for a disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.