Assistant Manager

The Boots Company PLC; Blackburn; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational excellence. This role involves leading a dedicated team in both retail and pharmacy settings, ensuring that every customer receives outstanding service. You'll be responsible for coaching your team, achieving performance goals, and maintaining efficient business operations. With a focus on inclusivity and diversity, this innovative firm offers a supportive environment where you can thrive and make a significant impact. Join us in changing lives for the better!

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Experience leading a team in a customer-facing environment.
• Ability to inspire and coach for performance goals.

Responsibilities

• Lead the team to deliver business growth through customer care.
• Conduct regular reviews and audits to ensure safety.

Skills

Team Leadership

Customer Service

Coaching

Performance Management

Data Interpretation

Job description

As an Assistant Manager, you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.

Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities:

1. You will lead your team to deliver business growth by providing care to our customers and patients
2. You’ll be responsible for the performance and development of your team, which you will deliver through regular coaching and reviews
3. Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss, and meet our customers’ expectations
4. Conduct regular reviews, audits, and risk assessments to protect patient and public safety
5. Interpret data, trends, and insights to work at pace and react to the changing needs of the customer

What you’ll need to have

1. Experience leading a team within a customer-facing setting
2. An understanding of how to achieve performance goals through inspiring and coaching a team
3. A collaborative personality and ability to succeed in a team-centred environment

It would be great if you also have

1. Experience working within community pharmacy
2. Confidence with navigating and embracing new technology

Our benefits

1. Boots Retirement Savings Plan
2. Discretionary annual bonus
3. Generous employee discounts
4. Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
5. Flexible benefits scheme
6. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups), or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.