Assistant Manager

Urban - Bra_209; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension contribution

Career development

Discount on brand products

Employee assistance programme

Maternity/paternity policies

Menopause friendly employer

Hotel/brand discounts

Job summary

Greene King Inns in Birmingham is seeking an Assistant Manager to support the General Manager in daily operations, leading by example and ensuring smooth service for guests in a busy pub environment.

You will drive first-class experiences, train and develop staff, and uphold brand standards while maintaining high safety and allergen control practices during busy shifts.

Qualifications

• Leads by example and supports in day-to-day operations.
• Excellent communication and leadership to maximise team performance.
• Focus on delivering high standards and customer experiences.

Responsibilities

• Support the General Manager in daily operations and cover in their absence.
• Lead the team to deliver exceptional guest experiences and uphold brand standards.
• Train and develop staff, modelling professional conduct and service.
• Ensure customer and team safety and maintain high allergen controls where applicable.

Skills

Leadership

Communication

People management

Customer service

Job description

Job Description

As Assistant Manager, you’ll be at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.

Qualifications

What you'll do as an Assistant Manager...

• Support the General Manager in the day to day running of the business and leading the business in their absence.
• Bring our brand to life by leading the team in delivering amazing experiences for our customers.
• Act as a role model for the team and support with training and development.
• Be a champion of brand standards & ensure customer & team safety at all times.

What you'll bring...

• You’ll be passionate about delivering amazing experiences for customers.
• You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A keen eye for every small detail and a desire to uphold high standards in all that you do.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.