Assistant M&E Operations Manager

Leonardo Royal Hotel Southampton Grand Harbour; Southampton; On-site; GBP 42,000 - 63,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Talent referral scheme

Wellbeing webinars and development

Job summary

Leonardo Royal Hotel Southampton Grand Harbour is seeking an Assistant M&E Operations Manager to lead a shift, uphold guest care standards and support the M&E Operations Manager in delivering engaging service.

You will drive training, implement HR policies, assist with recruitment, manage inventory and ensure safe, compliant operations across the department.

Qualifications

• Strong leadership and guest-service delivery experience.
• Proven ability to supervise a team and manage shifts.
• Experience in HR policy implementation and recruitment.
• Successful track record in training and SOP adherence.

Responsibilities

• Offer exceptional guest care and supervise the team on shift.
• Support the M&E Operations Manager in leading service programmes.
• Communicate guest feedback and drive improvements.
• Ensure safety, SOP compliance and staff training.
• Assist with recruitment, inventory management and asset upkeep.
• Utilise systems to complete tasks accurately and on time.

Skills

Leadership

Guest care

Team supervision

HR policies

Recruitment

Training

Communication

Operations coordination

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!Main Tasks• Offer exceptional guest care at all times• Provide support to and supervise the team for an effective and efficient shift• Support the M&E Operations Manager in leading a service programme that ensures the guest experience is truly engaging• Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences• Ensure everyone in the department is operating in a safe and orderly manner, with particular adherence to Manual Handling• Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel’s service standards and products• Support the M&E Operations Manager ensuring all revenues are posted accurately and in a timely manner• Help to enhance team engagement by implementing HR policies, procedures and compliance• Collaborate with other departments to ensure seamless coordination• Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters• Support the M&E Operations Manager with inventory management and ongoing maintenance of operating equipment and other assets• Utilise all relevant systems correctly to complete tasks in a timely manner• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations• Complete any other reasonable request made by a member of the management teamPerson Specification• Genuine passion for delivering memorable moments to guests and leading the team on shift• Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style• Confident working within brand guidelines to deliver consistent results• Willing to find creative solutions, and offer advice and recommendations• Continually strive to attain new skills, ensuring best practice and service delivery• Positive approach to handling multiple challenging priorities and assignmentsMeasurable Performance Indicators• Demonstrating the Company vision, mission and values when interacting with colleagues and guests• Fulfilment of the job skills checklist• Achieving agreed KPIs• Customer satisfaction scores e.g. Booking.com• Regular review meetings with line managerOngoing Learning• GROWonline BELONG induction and development courses• Academy Technical skills training• Mental Health First Aider training• Fire Marshal training• Manual Handling Trainer• ‘Come Join Us’ Guest Care training• Opportunity to apply for internal development programmes, such as:o ‘Insights’ Development programmeo The People Programmeo Level 3 Apprenticeships in Team LeadingNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.Some of the perks our Assistant M&E Operations Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Assistant M&E Operations Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!