Assistant Letting Manager

Chase Buchanan; West Drayton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Chase Buchanan is seeking an ambitious Assistant Lettings Manager for our West Drayton office. You will work closely with the Lettings Manager, driving new business and supporting a thriving lettings team in a fast-paced environment.

You'll lead by example, manage market appraisals, and ensure exceptional service to landlords and tenants, with a strong focus on compliance, Right to Rent and progressive team development.

Qualifications

• Experience within residential lettings
• Proven track record conducting market appraisals
• Strong negotiation and communication skills
• Experience mentoring lettings team
• Knowledge of lettings legislation and Right to Rent

Responsibilities

• Conduct market appraisals and win new lettings and property management instructions.
• Build relationships with landlords, applicants and clients.
• Identify opportunities to win business from competing agents.
• Support and motivate the lettings team to achieve branch targets.
• Lead morning meetings and take responsibility for the office when required.
• Monitor team activity: viewings, offers, applicant registrations and business generation.
• Match applicants to properties and conduct viewings.
• Negotiate offers between landlords and tenants.
• Provide landlords with updates on marketing activity, viewings and offers.
• Progress lets through referencing, compliance and tenancy progression.
• Maintain records across systems.
• Support induction, coaching and development of team members.
• Ensure branch operates professionally and in line with lettings legislation including Right to Rent requirements

Job description

Hours:

Monday - Friday 08.45 - 18:00, Saturday 09.30 - 16.30, working alternate Saturdays.

We're looking for an ambitious and experienced Assistant Lettings Manager to join our West Drayton office.

This is an excellent opportunity for a successful Senior Lettings Negotiator or Assistant Manager looking to take the next step in their career. Working closely with the Lettings Manager, you'll play a key role in driving new business, supporting and developing the team, and delivering an exceptional service to landlords and tenants.

You'll be a confident communicator with a strong understanding of the local lettings market, a passion for winning instructions and the ability to lead by example in a fast-paced environment.

Responsibilities:

• Conducting market appraisals and winning new lettings and property management instructions.
• Building strong relationships with landlords, applicants and prospective clients.
• Identifying opportunities to win business from competing agents.
• Supporting and motivating the lettings team to achieve individual and branch targets.
• Leading morning meetings and taking responsibility for the office when required.
• Monitoring team activity, including viewings, offers, applicant registrations and business generation.
• Matching applicants to available properties and conducting viewings.
• Negotiating offers between landlords and tenants.
• Providing landlords with regular updates on marketing activity, viewings and offers.
• Progressing agreed lets through referencing, compliance and tenancy progression.
• Maintaining accurate records across company systems.
• Supporting the induction, coaching and development of team members.
• Ensuring the branch operates professionally and in line with company procedures and lettings legislation, including Right to Rent requirements.

Experience:

• Previous experience within residential lettings.
• A proven track record of conducting market appraisals and winning new business.
• Strong negotiation, communication and relationship-building skills.
• Experience supporting or mentoring a lettings team.
• Good knowledge of the local rental market and current lettings legislation.
• Excellent organisational skills with strong attention to detail.
• The ability to prioritise workloads in a busy environment.
• A professional, positive and customer-focused attitude.