Senior Lettings Negotiator/Assistant Manager

Bourne Estate Agents; Farnham; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Competitive salary package

Career progression opportunities

Comprehensive training

Supportive team environment

Job summary

Bourne Estate Agents in Farnham is seeking a passionate Senior Lettings Negotiator / Assistant Manager to enhance our lettings department. In this pivotal role, you will manage client relationships and mentor junior colleagues, ensuring outstanding service standards while driving team success.

With a competitive salary of £45,000 to £50,000 per annum and opportunities for career progression into senior management, this role offers excellent training and a supportive culture.

Qualifications

• Proven experience in lettings negotiation within a busy estate agency.
• Strong leadership qualities with previous team management experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop strong relationships with landlords, tenants, and contractors.
• Manage client relationships and mentor junior colleagues.
• Ensure service standards remain outstanding.

Skills

Lettings negotiation experience

Leadership qualities

Communication skills

Knowledge of lettings legislation

Organisational skills

Proficiency in property management software

Target-driven

Tools

Property management software

Microsoft Office

Job description

Location: Farnham, Surrey, United Kingdom

Salary: £45,000 to £50,000 per annum

Employment type: Full-time, Permanent

About Bourne Estate Agents

At Bourne Estate Agents, we pride ourselves on delivering exceptional property services with integrity and professionalism. Our team thrives in a supportive, dynamic environment where career progression is encouraged and celebrated. We are currently seeking a passionate and experienced Senior Lettings Negotiator / Assistant Manager to join our Farnham branch and play a key role in driving our lettings department forward.

The Role

This pivotal position combines hands‑on lettings negotiation with leadership responsibilities, offering an exciting opportunity to contribute directly to the success and growth of our lettings team. As Senior Lettings Negotiator / Assistant Manager, you will be instrumental in managing client relationships, mentoring junior colleagues, and ensuring our service standards remain outstanding.

Key Responsibilities

• Developing strong relationships with landlords, tenants and contractors
• Arranging & attending viewings
• Gaining tenant feedback and discussing with landlords
• Dealing with offer negotiations
• Lettings progression
• Registering tenants over the phone and loading onto property software
• Maintaining an active tenant database
• Business generation activities such as leaflet dropping & call outs
• Upselling additional services and management levels
• Working to targets, self‑managing KPIs and working on areas for improvement such as conversion rates
• Booking valuations
• Assisting with taking new properties onto the market, including property listings, photos and floorplans
• Training towards property valuations

Qualifications And Skills

• Proven experience in lettings negotiation, ideally within a busy estate agency environment.
• Strong leadership qualities with previous experience managing or mentoring a team.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
• Sound knowledge of residential lettings legislation and best practices in the UK.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• Proficient with property management software and Microsoft Office applications.
• Driven, proactive, and motivated by achieving and exceeding targets.

Benefits

• Competitive salary package (£45,000 - £50,000 per annum) with performance-related bonuses.
• Opportunity for career progression into senior management roles within the company.
• Comprehensive training and continuous professional development.
• Supportive team environment with a strong company culture.