IT Assistant Manager - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a pioneering hospitality group as an IT Assistant Manager at a luxury hotel. This role is pivotal in ensuring seamless IT operations, providing technical support, and maintaining the hotel's network infrastructure. You will collaborate with various departments to enhance guest experiences through technology while safeguarding data integrity and security. If you're passionate about technology and hospitality, this opportunity allows you to make a significant impact in a vibrant, guest-focused environment. Be part of a team that values sustainability and wellness, and help shape unforgettable experiences for guests in a dynamic setting.

Qualifications

• Bachelor’s degree in relevant field and 2 years of systems experience required.
• Strong technical experience in IT infrastructure and cybersecurity is essential.

Responsibilities

• Provide technical support and troubleshoot hardware, software, and network issues.
• Oversee maintenance of hotel management systems and ensure data integrity.

Skills

IT Infrastructure Management

Network Management

Cybersecurity

Technical Support

System Administration

Collaboration

Disaster Recovery

Education

Bachelor's degree in Computer Science

Bachelor's degree in Business Administration

Tools

Property Management Systems (PMS)

Network Security Tools

Backup Systems

Job description

IT Assistant Manager - Six Senses London

Hotel Brand: Six Senses
Location: United Kingdom, London

As IT Assistant Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

As IT Assistant Manager, I will work closely with the Director of IT to ensure the efficient operation of the IT department and to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Provide technical support for all hosts, ensuring minimal disruption to hotel operations.
• Troubleshoot and resolve hardware, software, and network issues for both front and back end systems.
• Collaborate with other departments to support in-room technology, restaurant POS systems, and reservations software.
• Assist in managing and maintaining the hotel's network infrastructure, including wi-fi networks for guests and hosts.
• Oversee the routine maintenance and updating of hotel management systems, guest room control systems, and property management systems.
• Ensure timely installation of software patches, updates, and security fixes on all IT infrastructure.
• Coordinate with vendors to ensure all technology is updated and compliant with industry standards.
• Monitor network performance and security to ensure seamless connectivity for guests and hotel operations.
• Manage data backup systems to ensure data integrity is maintained.
• Develop and assist in executing disaster recovery protocols to ensure business continuity.
• Monitor and respond to cybersecurity threats, including maintaining firewalls and antivirus software across all systems.
• Manage all IT hardware and software assets.
• Work in partnership with every department to ensure guest’s needs are determined/met and oversee the overall smooth operation.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of IT Assistant Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Computer Science, Business Administration or relevant field of expertise, and 2 years of systems experience, or an equivalent combination of education and experience. More than three years’ experience in a similar hotel operational role preferred.
• Fluent in English; additional languages are preferred.
• Strong technical experience in IT infrastructure including network management, system administration and cybersecurity.
• A good understanding of PMS systems and guest-facing technologies along with data protection and compliance standards.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for an IT Assistant Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.