Assistant Housekeeping Manager

Maybourne Hotel Group; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

The Berkeley in London is seeking an Assistant Housekeeping Manager to lead and develop a professional housekeeping team in a luxury hotel environment. You will coordinate room cleaning, public areas, laundry, and guest services, ensuring exceptional standards and seasonal adaptability.

In this role you will oversee scheduling, training, safety compliance, and performance management, driving guest satisfaction and operational efficiency through proactive leadership and hands-on support.

Qualifications

• Proven leadership of housekeeping teams in luxury or high-service environments.
• Experience delivering high cleanliness and presentation standards.
• Strong scheduling, budgeting and resource management skills.
• Excellent guest service orientation and problem-solving abilities.

Responsibilities

• Operational oversight: coordinate daily housekeeping operations, room cleaning, public areas, and laundry.
• Staff management: supervise and train housekeeping attendants, ensuring motivation and consistency.
• Absence & performance management: monitor attendance and performance, escalate issues per policy.
• Scheduling and resource allocation: develop staff schedules and allocate resources to meet demand.
• Quality assurance: conduct regular room and area inspections to maintain luxury standards.
• Inventory management: track cleaning supplies, linens and amenities to minimize waste.
• Guest satisfaction: address guest requests and issues promptly to exceed expectations.
• Maintenance coordination: liaise with Technical Services for timely repairs and improvements.

Skills

Staff management

Scheduling

Quality assurance

Guest relations

Health & safety

Job description

Assistant Housekeeping Manager

The Berkeley

Be part of a hotel with rich history & heritage

At The Berkeley, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the leadership team to shape our future and fulfil our purpose.

The Berkeley

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we’re still taking style, comfort and service to inspiring new levels. There’s nowhere quite like it. And that’s the way we love it.

Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it’s a spell that’s hard to break.

Who strives here?

You enjoy orchestrating a team of professionals and curate seamless experience for our guests. You know how to bring the best out of your team members, motivating and caring for them. Combining your years of experience and ambition, you want to further develop your career and put your stamp on luxury hotel service.

The Berkeley Experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role.We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

Main duties and responsibilities

• Operational Oversight: Assist the Housekeeping Manager in coordinating and supervising daily housekeeping operations, including room cleaning, public area maintenance, and laundry services, to ensure efficiency and adherence to standards.
• Staff Management: Supervise and provide guidance to housekeeping staff, including room attendants, housekeeping porters and laundry attendants, ensuring they are properly trained, motivated, and equipped to deliver exceptional service
• Absence & Performance Management: Support the management of attendance, return-to-work meetings, and performance reviews, escalating concerns appropriately and following company policies.
• Scheduling and Resource Allocation: Assist in developing work schedules, assigning tasks, and allocating resources effectively to meet operational demands while optimizing productivity and controlling labour costs.
• Quality Assurance: Conduct regular inspections of guest rooms, public areas, Surrenne longevity and wellbeing centre, Gym, swimming pool area, Food and Beverage outlets, event spaces and back-of-house areas to ensure cleanliness, presentation, and compliance with luxury standards, addressing any deficiencies promptly and implementing corrective actions as needed.
• Inventory Management: Assist in maintaining adequate inventory levels of cleaning supplies, linens, and guest amenities, monitoring usage and replenishment processes to minimize waste and ensure seamless operations.
• Guest Satisfaction: Collaborate with the Guest Services departments to address guest requests, inquiries, and concerns related to housekeeping services promptly and effectively, striving to exceed expectations and enhance guest satisfaction. To respond to the results of the Medallia scores and ensure relevant changes are implemented. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintenance schedule: Collaborate with the Technical Services team to ensure proper reporting of maintenance issues and that appropriate corrective measures are put in place.
• Training and Development: Support the Housekeeping Manager in training and developing housekeeping staff, providing guidance on cleaning techniques, service standards, and professionalism to foster a culture of excellence and continuous improvement.
• Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations and protocols, conducting regular inspections and training sessions to promote a safe working environment and prevent accidents or incidents.
• Reporting and Documentation: Assist in preparing reports and maintaining records related to housekeeping operations, performance metrics, guest feedback, and budgetary expenses, providing insights and recommendations for improvement to management.