Assistant Housekeeping Manager

Maybourne Hotel Group; City of Westminster; On-site; GBP 45,000 - 65,000; Full time

Job summary

The Berkeley in London is seeking an Assistant Housekeeping Manager to lead daily housekeeping operations across guest rooms and public areas, ensuring flawless presentation and service. You will support the Housekeeping Manager, coach room attendants and porters, and help manage schedules and resources to maintain luxury standards.

You will uphold health and safety, monitor guest feedback, and drive continuous improvement through training and performance reviews in a fast-paced, guest-focused

Qualifications

• Experience leading housekeeping teams in luxury hotel environments.
• Strong focus on health and safety compliance.
• Proven ability to train and develop staff to meet service standards.

Responsibilities

• Operational Oversight: Coordinate and supervise daily housekeeping operations to ensure efficiency and standards.
• Staff Management: Supervise housekeeping staff, ensuring training, motivation and service excellence.
• Absence & Performance Management: Support attendance and performance reviews per company policy.
• Scheduling and Resource Allocation: Develop schedules and allocate resources to meet demand while controlling costs.
• Quality Assurance: Regularly inspect guest rooms and public areas to maintain luxury standards and address deficiencies.
• Inventory Management: Monitor supplies and amenities to minimize waste and ensure smooth operations.
• Guest Satisfaction: Address guest requests and concerns promptly to enhance satisfaction and respond to feedback.
• Maintenance schedule: Coordinate with Technical Services to report and address maintenance issues.
• Training and Development: Support training to improve cleaning techniques and professionalism.
• Health and Safety Compliance: Enforce safety regulations and conduct regular trainings.
• Reporting and Documentation: Prepare reports on operations, guest feedback and budgets.

Skills

Staff Management

Health & Safety

Scheduling

Quality Assurance

Guest Satisfaction

Training & Development

Operations Oversight

Job description

Assistant Housekeeping Manager

The Berkeley

Be part of a hotel with rich history & heritage

At The Berkeley, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the leadership team to shape our future and fulfil our purpose.

The Berkeley

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we’re still taking style, comfort and service to inspiring new levels. There’s nowhere quite like it. And that’s the way we love it.

Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it’s a spell that’s hard to break.

Who strives here?

You enjoy orchestrating a team of professionals and curate seamless experience for our guests. You know how to bring the best out of your team members, motivating and caring for them. Combining your years of experience and ambition, you want to further develop your career and put your stamp on luxury hotel service.

The Berkeley Experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role.We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

Main duties and responsibilities

• Operational Oversight: Assist the Housekeeping Manager in coordinating and supervising daily housekeeping operations, including room cleaning, public area maintenance, and laundry services, to ensure efficiency and adherence to standards.
• Staff Management: Supervise and provide guidance to housekeeping staff, including room attendants, housekeeping porters and laundry attendants, ensuring they are properly trained, motivated, and equipped to deliver exceptional service
• Absence & Performance Management: Support the management of attendance, return-to-work meetings, and performance reviews, escalating concerns appropriately and following company policies.
• Scheduling and Resource Allocation: Assist in developing work schedules, assigning tasks, and allocating resources effectively to meet operational demands while optimizing productivity and controlling labour costs.
• Quality Assurance: Conduct regular inspections of guest rooms, public areas, Surrenne longevity and wellbeing centre, Gym, swimming pool area, Food and Beverage outlets, event spaces and back-of-house areas to ensure cleanliness, presentation, and compliance with luxury standards, addressing any deficiencies promptly and implementing corrective actions as needed.
• Inventory Management: Assist in maintaining adequate inventory levels of cleaning supplies, linens, and guest amenities, monitoring usage and replenishment processes to minimize waste and ensure seamless operations.
• Guest Satisfaction: Collaborate with the Guest Services departments to address guest requests, inquiries, and concerns related to housekeeping services promptly and effectively, striving to exceed expectations and enhance guest satisfaction. To respond to the results of the Medallia scores and ensure relevant changes are implemented. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintenance schedule: Collaborate with the Technical Services team to ensure proper reporting of maintenance issues and that appropriate corrective measures are put in place.
• Training and Development: Support the Housekeeping Manager in training and developing housekeeping staff, providing guidance on cleaning techniques, service standards, and professionalism to foster a culture of excellence and continuous improvement.
• Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations and protocols, conducting regular inspections and training sessions to promote a safe working environment and prevent accidents or incidents.
• Reporting and Documentation: Assist in preparing reports and maintaining records related to housekeeping operations, performance metrics, guest feedback, and budgetary expenses, providing insights and recommendations for improvement to management.