Assistant Housekeeping Manager

The Greenbank Hotel; Falmouth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

100% shared tips

Full training

Opportunities to grow and progress

Staff discount, including room rates,食

Company Pension Contributions

Uniform provided

Charity fundraisers and environmental

Staff rewards and parties

Job summary

The Greenbank Hotel, part of the Cornwall Hotel Collection, is seeking an Assistant Housekeeping Manager to support the day-to-day running of the housekeeping department and ensure bedrooms and public areas are maintained to the highest possible standards. You will supervise the housekeeping team, allocate daily duties, check cleanliness, monitor supplies, and respond to guest requests while upholding health and safety policies.

Weekend and bank holiday flexibility is required.

Qualifications

• Experience in housekeeping or hotel environment.
• Supervisory experience preferred.
• Strong organisational skills and attention to detail.
• Proactive, hands-on leader who can lead by example.
• Good communication skills and ability to motivate a team.
• Able to work efficiently in a fast-paced environment.
• Positive attitude and commitment to high standards.
• Flexible to work weekends, bank holidays and busy periods.

Responsibilities

• Support the Housekeeping Manager with day-to-day running of the housekeeping department.
• Supervise, motivate and support the housekeeping team to maintain high standards.
• Allocate daily room and cleaning duties.
• Check bedrooms and public areas meet required cleanliness and presentation standards.
• Monitor linen, cleaning products and supplies; report shortages when required.
• Report maintenance issues and ensure follow-up.
• Respond to guest requests and concerns in a professional and helpful manner.
• Ensure health & safety, COSHH and company procedures are followed at all times.

Skills

Housekeeping experience

Supervisory experience

Organisational skills

Communication skills

Team leadership

Flexibility

Job description

About us

Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.

Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views. With exciting developments ahead, there's never been a better time to join us.

We are currently seeking a dedicated, organised and motivated individual to join our team as Assistant Housekeeping Manager. Working closely with the Housekeeping Manager, you will play an important role in supporting the day‑to‑day running of the housekeeping department and ensuring our bedrooms and public areas are maintained to the highest possible standards.

Responsibilities

• Support the Housekeeping Manager with the day‑to‑day running of the housekeeping department.
• Supervise, motivate and support the housekeeping team to maintain consistently high standards.
• Assist with allocating daily room and cleaning duties.
• Check bedrooms and public areas to ensure they meet the required standards of cleanliness and presentation.
• Monitor linen, cleaning products and housekeeping supplies, reporting shortages when required.
• Report maintenance issues and ensure they are followed up appropriately.
• Respond to guest requests and concerns in a professional and helpful manner.
• Ensure all health & safety, COSHH and company procedures are followed at all times.

Requirements

• Previous experience within a housekeeping or hotel environment.
• Previous supervisory experience is preferred.
• Strong organisational skills and excellent attention to detail.
• A proactive, hands‑on approach with the ability to lead by example.
• Good communication skills and the ability to motivate and support a team.
• Ability to work efficiently in a fast‑paced environment.
• A positive attitude and genuine commitment to maintaining high standards.
• Flexibility to work weekends, bank holidays and busy periods as required.

Benefits

• 100% shared tips
• Full training
• Opportunities to grow and progress within our collection
• Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
• Company Pension Contributions
• Uniform provided
• The chance to participate in charity fundraisers and environmental initiatives
• Staff rewards and parties