Assistant Head Housekeeper – Forbes 5-Star Luxury Resort

The Torridon; Torridon; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Stunning Highland setting

Strong team culture

Training & development

On-site accommodation

Staff meals

Employee discounts

Work-life balance

Sustainability focus

Recognition & rewards

Luxury independent property

Job summary

The Torridon is a family-owned, five-star boutique resort in the Scottish Highlands, seeking a Senior Housekeeping Team / Assistant Head Housekeeper to uphold Forbes 5 standards across guest rooms and public areas. You will lead with pride, deliver exceptional service, and collaborate closely with a tight-knit team in a luxury setting.

Responsibilities include supervising rooms, ensuring timely cleaning, and maintaining high-quality standards while championing safety, sustainability, and guest

Qualifications

• High attention to detail and pride in your work.
• Positive attitude and team player.
• Reliable and able to work efficiently under pressure.
• Passion for hospitality and delivering exceptional standards.

Responsibilities

• Prepare guest bedrooms and public areas to Forbes 5 standard.
• Deliver turndown service to a +1 standard.
• Support guest laundry services to a high-quality standard.
• Respond to guest requests promptly, with a genuine sense of interest.
• Report maintenance issues or quality concerns.
• Work collaboratively with the team to maintain a positive and productive environment.
• Support colleagues during busy periods.
• Assist with cleaning and maintaining team areas and accommodation.
• Restock cleaning supplies and equipment.
• Ensure rooms are cleaned within allocated timeframes.
• Report and follow up on faulty equipment.
• Follow SOPs and suggest improvements where appropriate.
• Comply fully with health & safety procedures.
• Follow “see it, sort it, fix it” approach to risks and hazards.
• Work in line with the company’s sustainability and environmental standards.

Skills

Attention to detail

Positive attitude

Reliable under pressure

Passion for hospitality

Job description

The Torridon is a family-owned, five-star boutique resort in the Scottish Highlands, seeking a Senior Housekeeping Team / Assistant Head Housekeeper to uphold Forbes 5 standards across guest rooms and public areas. You will lead with pride, deliver exceptional service, and collaborate closely with a tight-knit team in a luxury setting.

Responsibilities include supervising rooms, ensuring timely cleaning, and maintaining high-quality standards while championing safety, sustainability, and guest