Boutique Resort Housekeeper - Five-Star Service

Relais & Châteaux; Achnasheen; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Stunning workplace environment

Strong Team culture

Training and development

Excellent accommodation

Meals

Discounts and perks

Work-life balance

Sustainability-focused workplace

Recognition and reward

Unique hospitality experience

Résumé du poste

The Torridon, a luxury five-star boutique resort, is seeking a dedicated housekeeping professional to uphold Forbes 5 standards across guest rooms and public areas. You will join a family-owned team renowned for exceptional service in a dramatic Highland setting.

Key duties include turndown service, guest laundry support, prompt response to requests, and strict adherence to safety and SOPs, with on-site accommodation and meals provided.

Qualifications

• High attention to detail and pride in your work.
• Positive attitude and team player.
• Reliable and able to work efficiently under pressure.
• Passion for hospitality and delivering exceptional standards.

Responsabilités

• Prepare guest bedrooms and public areas to Forbes 5 standard.
• Deliver turndown service to a +1 standard.
• Support guest laundry services to a high-quality standard.
• Respond to guest requests promptly, with a genuine sense of interest.
• Report maintenance issues or quality concerns.
• Work collaboratively with the team to maintain a positive and productive environment.
• Support colleagues during busy periods.
• Assist with cleaning and maintaining team areas and accommodation.
• Restock cleaning supplies and equipment.
• Ensure rooms are cleaned within allocated timeframes.
• Report and follow up on faulty equipment.
• Follow SOPs and suggest improvements where appropriate.
• Comply fully with health & safety procedures.
• Follow "see it, sort it, fix it" approach to risks and hazards.
• Work in line with the company's sustainability and environmental standards.

Connaissances

Attention to detail

Team player

Resilience under pressure

Hospitality passion

Description du poste

The Torridon, a luxury five-star boutique resort, is seeking a dedicated housekeeping professional to uphold Forbes 5 standards across guest rooms and public areas. You will join a family-owned team renowned for exceptional service in a dramatic Highland setting.

Key duties include turndown service, guest laundry support, prompt response to requests, and strict adherence to safety and SOPs, with on-site accommodation and meals provided.