Assistant Head Housekeeper

WGC Ltd.; Birmingham; On-site; GBP 30,000; Full time

Benefits offered by this job

Life Insurance

Discounted hotels and flights

28 days holiday

Annual training allowance up to £10,000

Job summary

A leading outsourced hotel services company in Birmingham is looking for an Assistant Head Housekeeper. You will oversee daily housekeeping operations, ensure guest satisfaction, and manage team performance. The ideal candidate will have strong management skills and be able to work flexibly. This position offers a competitive salary of £30,000 and various benefits including life insurance, discounts, and extensive training opportunities.

Qualifications

• Experience in team management and housecleaning activities.
• Ability to analyze guest data and plan accordingly.
• Strong communication skills to maintain relationships with staff.

Responsibilities

• Support the team in the day-to-day running of the housekeeping department.
• Check rooms per company standard.
• Deliver and exceed financial targets.

Skills

Team management

Guest satisfaction improvement

Health and safety adherence

Job description

Overview

Moxy Birmingham NEC, Moxy Birmingham Nec, Marston Green, Birmingham, B40 1NT
Rate: £30000 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Responsibilities

• In the role of Assistant Head Housekeeper, report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
• Check rooms per company standard.
• Work to improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials required to meet operational requirements.
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice.
• Identify ways to improve Guest Satisfaction.
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling.
• Recruit, train, manage and monitor team performance daily/weekly.
• Deliver and exceed financial targets.
• Manage expenditure and payroll to ensure budgets are achieved.
• Participate in training to improve skills and performance.
• Solve routine challenges that occur on the job.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday
• Annual training allowance up to £10,000 on WGC Approved Apprenticeships and accredited training courses

About the organisation and inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Application

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Legal and registration

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829. WGC Ltd is registered with the UK Information Commissioner’s Office (ICO), registration number ZA104215.