Assistant Head Concierge

Park Plaza; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Staff discounts

50% F&B discount

Two free meals per day

Uniforms provided & dry cleaning

Pension plan

Wellness days

Employee assistance program

Job summary

Park Plaza London Riverbank is seeking an Assistant Head Concierge to support the Head Concierge and ensure five-star service for guests. You will greet guests, coordinate concierge services, and help arrange local recommendations for activities and transport.

This on-site role offers rich employee benefits, including hotel discounts, meals, and pension opportunities, while delivering memorable experiences for leisure and business stays.

Qualifications

• Previous experience as an Assistant Head Concierge or Concierge in a hotel.
• Good command of English and excellent communication skills.
• Ability to provide five-star personalised service and manage guest requests.

Responsibilities

• Support the Head Concierge and represent the department in their absence.
• Arrange concierge services and provide information about local events and activities.
• Coordinate luggage assistance and car services for guests and VIPs.
• Ensure personalised five-star service for all guests and monitor daily arrivals.

Skills

Excellent interpersonal skills

Excellent English communication

Guest service oriented

Job description

Assistant Head Concierge - Park Plaza London Riverbank

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.

As our Assistant Head Concierge, your role is to support the Head Concierge and represent the department in their absence.

Benefits of working for us as our Assistant Head Concierge:

• Salary: £30,800 per annum
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

We Are Looking For Our Assistant Head Concierge Who

• Has excellent interpersonal skills and the ability to connect with others
• Promotes a helpful and professional image to our guests and our team
• Manages requests promptly, helpfully, politely, and with a caring attitude
• Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
• Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
• Who possesses a good command of English and excellent communication skills
• Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• With previous experience as an Assistant Head Concierge or Concierge in a Hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.