Receptionist

COMO The Halkin; City of Westminster; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Worldwide discounts

Complimentary nights

Dining discount

Service charge on salary

Sick pay

Holiday entitlement

Recommend a Friend

Wellness programme

Employee assistance

Résumé du poste

COMO The Halkin seeks an attentive Receptionist to ensure seamless check-in and check-out, delivering exceptional guest service in a luxury setting.

As the first and last point of contact, you will know our room categories, rates, and VIP codes, reflecting the COMO brand in every interaction and maintaining a welcoming, efficient front desk operation.

Qualifications

• Excellent greeting skills and ability to build rapport with guests.
• Strong organisation and ability to work as part of a team.
• Excellent written and verbal communication skills.
• Proactive, self-driven attitude; confident with IT.

Responsabilités

• Follow policies and procedures for check-in and check-out with prompt, efficient, and friendly service.
• Be knowledgeable of room categories, layouts, features, sales types, guest types, VIP codes, and rates.
• Represent the COMO brand and reflect vision and values at all times.
• Handle guest interactions and complaints in a polite, engaging and empathetic manner.
• Attend handover briefings at start and end of shifts to aid smooth operation.

Connaissances

Guest rapport

Organisation

Communication skills

Proactivity

IT skills

Outils

Opera

Description du poste

COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO The Halkin is a 41-bedroom hotel conceived as a cocooning ‘Home from Home’ on a quiet street in London Belgravia. The classic proportions, arched windows and Georgian brick exteriors matched with elegant interiors create a feel of a private home.

We’re on the lookout for a Receptionist who is committed to excellence, thrives in a team setting, and is passionate about delivering exceptional guest experiences.

As a Receptionist, you will play a key role in being the first and last point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.

Why Join Us?

• Worldwide discountsat all COMO Hotels & Resorts including Family & Friends discounted rates.
• 3 complimentary nights per yearat any COMO Hotels & Resorts; worldwide.
• Discounted dining rateat Nobu London and Labombe by Trivet.
• Service Charge on top of your monthly salary payment.
• Company Sick Pay.
• 28 paid days holiday per year, increasing with service.
• Earn up to £450 through ourRecommend a Friend scheme.
• Career developmentand growth opportunities.
• A calendar of wellness & engagement activities.
• Access to our Employee Assistance Programmewhich includes financial advice and mental health support.

What You Will Do:

• Follow company policies and procedures regarding the check-in and –out process whilst providing our guests with prompt, efficient, and friendly service.
• Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
• As our receptionist you must represent the COMO brand and reflect our vision and values at all times.
• Handle guest interactions and complaints in a polite, engaging and empathetic manner.
• To attend and participate in handover briefings at the beginning and end of your shifts to aid the flow of communication and maintain the smooth operation of the department.

What We're Looking For:

• Excellent at greeting and establishing a rapport with our guests.
• Extremely well-organised, responsive to business needs and be a team player.
• You will have excellent written and verbal communication skills.
• Strong IT skills Knowledge of Opera is highly desirable.
• A proactive approach with a self-driven attitude.

At COMO, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.