Assistant GM: Lead Growth & Service Excellence

wagamama; Stevenage; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus up to £3,000

Share of tips

50% off for friends + family

Free meals on shift

Early access to earned pay with Wagest

26 weeks full pay + 13 weeks half pay:

Discounts at TRG brands (Brunning &amp

Pension scheme

Holiday and training

Cycle to work scheme

Discounted gym memberships

Long service awards

Disability confident employer

Job summary

wagamama is looking for an assistant general manager to partner with the general manager in running a vibrant, high-performing restaurant. You will join a team that thrives on pace, care, and a Kaizen mindset to keep improving guest experiences.

You will coach your team, solve problems quickly, and help individuals grow while leading with empathy in a fast-moving environment. This role offers growth toward general management with strong development opportunities.

Qualifications

• Work closely with the general manager to run a vibrant, high-performing restaurant.
• Support and coach the team to feel seen, supported, and proud.
• Jump into service, solve problems quickly, and keep energy high.
• Lead with empathy and edge to unite the team.
• Embrace Kaizen mindset to continuously improve processes.

Responsibilities

• Co-create a calm, efficient dining floor during peak hours.
• Coach and develop team members toward greater responsibility.
• Ensure exceptional guest experiences through pace and accuracy.

Job description

wagamama is looking for an assistant general manager to partner with the general manager in running a vibrant, high-performing restaurant. You will join a team that thrives on pace, care, and a Kaizen mindset to keep improving guest experiences.

You will coach your team, solve problems quickly, and help individuals grow while leading with empathy in a fast-moving environment. This role offers growth toward general management with strong development opportunities.