Assistant GM, Heritage Café & Guest Experience

WSH Group; Glasgow; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free lunch on shift

Free tea and coffee at any Benugoloca

Monthly allowance at Benugo locations

Competitive rate

Life Assurance

Enhanced parental leave pay

Job summary

Benugo currently seeks an experienced Assistant General Manager to join the Burrell Collection site in Glasgow. You will support daily operations with the General Manager, driving high standards in service, food quality, and guest experience.

Ideal candidates demonstrate leadership in high-volume settings, confident communication, and strong financial awareness. This may include coaching teams and maintaining robust client relationships within a renowned public space.

Qualifications

• An experienced Assistant General Manager or strong Deputy Manager.
• Background in high-volume and/or multi-site operations preferred.
• Confident communicator who motivates and engages teams.
• Strong financial and commercial awareness.
• A passion for food is a plus!

Responsibilities

• Support the daily operation of the site alongside the General Manager.
• Help lead and structure the team to deliver high product and service standards.
• Build and maintain strong client relationships through regular communication.
• Ensure an excellent customer experience across front and back of house.
• Support initiatives to improve sales and service performance.
• Assist with budgeting, forecasting, and cost control.
• Support team performance through coaching, training, and feedback.
• Ensure all Food Safety and Health & Safety standards are met.

Skills

Assistant General Manager

Deputy Manager

High-volume operations

Multi-site operations

Confident communicator

Team motivation

Financial awareness

Job description

Benugo currently seeks an experienced Assistant General Manager to join the Burrell Collection site in Glasgow. You will support daily operations with the General Manager, driving high standards in service, food quality, and guest experience.

Ideal candidates demonstrate leadership in high-volume settings, confident communication, and strong financial awareness. This may include coaching teams and maintaining robust client relationships within a renowned public space.