Assistant General Manager - Burrell Collection

WSH Group; Glasgow; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free lunch on shift

Free tea and coffee at any Benugoloca

Monthly allowance at Benugo locations

Competitive rate

Life Assurance

Enhanced parental leave pay

Job summary

Benugo currently seeks an experienced Assistant General Manager to join the Burrell Collection site in Glasgow. You will support daily operations with the General Manager, driving high standards in service, food quality, and guest experience.

Ideal candidates demonstrate leadership in high-volume settings, confident communication, and strong financial awareness. This may include coaching teams and maintaining robust client relationships within a renowned public space.

Qualifications

• An experienced Assistant General Manager or strong Deputy Manager.
• Background in high-volume and/or multi-site operations preferred.
• Confident communicator who motivates and engages teams.
• Strong financial and commercial awareness.
• A passion for food is a plus!

Responsibilities

• Support the daily operation of the site alongside the General Manager.
• Help lead and structure the team to deliver high product and service standards.
• Build and maintain strong client relationships through regular communication.
• Ensure an excellent customer experience across front and back of house.
• Support initiatives to improve sales and service performance.
• Assist with budgeting, forecasting, and cost control.
• Support team performance through coaching, training, and feedback.
• Ensure all Food Safety and Health & Safety standards are met.

Skills

Assistant General Manager

Deputy Manager

High-volume operations

Multi-site operations

Confident communicator

Team motivation

Financial awareness

Job description

Company Description

The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attractions.

Find out more about us at www.benugo.com

Job Description

We are looking for an experienced Assistant General Manager to join the team at the Burrell Collection.

Nestled within the beautiful surroundings of Pollok Country Park, The Burrell Collection is home to one of the finest art collections ever assembled by a single individual, with over 9,000 objects gifted by Sir William Burrell.

Our catering operation reflects the same sense of quality and experience. The Burrell Restaurant offers a range of fresh, seasonal dishes made using the finest Scottish ingredients, from hearty family favourites to lighter, healthy options and a dedicated children’s menu. In our café and espresso bar visitors can enjoy barista‑made drinks, grab‑and‑go snacks and sweet treats, all designed to be enjoyed indoors or out on the terrace overlooking the park when the weather allows.

We Offer:

Rate: £35,000 per annum

Shifts: 5 days out of 7, including weekends

Contract: Full Time/ Permanent

About the role:

• Support the daily operation of the site alongside the General Manager
• Help lead and structure the team to deliver high product and service standards
• Build and maintain strong client relationships through regular communication
• Ensure an excellent customer experience across front and back of house
• Support initiatives to improve sales and service performance
• Assist with budgeting, forecasting, and cost control
• Support team performance through coaching, training, and feedback
• Ensure all Food Safety and Health & Safety standards are met

The Ideal Candidate:

• An experienced Assistant General Manager or strong Deputy Manager
• Background in high‑volume and/or multi‑site operations preferred
• Confident communicator who motivates and engages teams
• Strong financial and commercial awareness
• A passion for food is a plus!

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Free tea and coffee at any Benugo location
• A monthly allowance to use at any Benugo location
• Competitive rate
• Life Assurance
• Enhanced maternity and paternity leave pay for when your family is growing
• Company sick leave
• Company annual leave
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkboxapp) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders