Assistant General Manager up to 57k

KUDU 7 (MARYLEBONE) LIMITED; Greater London; Hybrid; GBP 51,000 - 63,000; Full time

Benefits offered by this job

Uniform allowance

Job summary

Kudu Marylebone is seeking an Assistant General Manager to join its leadership team in London. You will lead from the floor, balance hands-on leadership with commercial acumen, and ensure a refined yet energetic dining experience for guests.

Reporting to the General Manager, you will own daily operations, drive KPIs, manage labour costs, recruit and develop a large team, and uphold the highest standards of service, safety, and guest satisfaction across all services.

Qualifications

• Proven experience leading premium, high-volume restaurant teams.
• Strong understanding of labour control and rota planning.
• Commercially aware with ability to drive revenue and guest spend.
• Excellent communication and people-management skills.

Responsibilities

• Lead service with presence and confidence, setting the tone on the floor.
• Ensure a seamless guest journey from arrival to departure.
• Maintain high standards across food, beverage, and environment.
• Balance labour costs with service quality and efficiency.
• Coach and develop a large, diverse team and handle disciplinary matters.

Skills

Leadership

People management

KPI knowledge

Conflict resolution

Communication

Job description

AtKudu Marylebone, we are looking for a polished and drivenAssistant General Managerto join our leadership team.

This is an opportunity for a confident, commercially aware, and people-focused professional to play a key role in delivering a refined yet energetic dining experience. We are seeking someone who leads from the floor, understands the rhythm of a premium restaurant, and takes pride in both the guest journey and the performance behind the scenes.

The Role

Working closely with the General Manager, you will take ownership of daily operations, ensuring that every service reflects the quality, warmth, and attention to detail that define Kudu Marylebone.

You will balancehands-on leadershipwithstrong commercial awareness, maintaining control of labour, driving KPIs, and nurturing a high-performing team.

Key Responsibilities

Service & Operations

• Lead service with presence and confidence, setting the tone on the floor
• Ensure a seamless guest journey from arrival to departure
• Maintain exceptional standards across food, drinks, and environment
• Anticipate service flow and adapt quickly to the demands of a busy restaurant

People & Culture

• Inspire, coach, and develop a large and diverse team
• Build a culture of accountability, professionalism, and pride
• Handle team conflict with maturity and fairness
• Lead disciplinary processes and performance management in line with best HR practices
• Support recruitment, onboarding, and continuous training

Labour & Efficiency

• Create rotas aligned with business levels and labour budgets
• Maintain strong control over labour costs without compromising service
• Drive productivity and efficiency across all service periods

Commercial Awareness & KPIs

• Confidently manage key metrics including sales, labour %, SPH, and covers
• Analyse performance and implement clear, actionable improvements
• Support forecasting, budgeting, and weekly reporting
• Identify opportunities to enhance revenue and guest spend

Guest Experience

• Deliver warm, intuitive, and personalised service
• Handle guest feedback and complaints with professionalism and care
• Build strong relationships with returning and VIP guests
• Lead by example in creating memorable experiences

Compliance & Standards

• Ensure full compliance with UK legislation and company policies
• Maintain excellence in health & safety, food safety, and licensing
• Uphold HR procedures with consistency and integrity
• Drive adherence to SOPs across the team

Systems & Administration

• Maintain accuracy across scheduling, HR, and operational systems
• Support payroll, absence management, and reporting processes
• Ensure all daily and weekly administrative duties are completed to a high standard

What We’re Looking For

• Proven experience in a premium, high-volume restaurant environment
• Strong understanding of labour control and rota planning
• Commercially driven with solid KPI knowledge
• Confident in managing disciplinary and HR processes
• A natural leader who is present, composed, and hands-on
• Excellent communication and conflict resolution skills
• Detail-oriented with a passion for quality and consistency
• A genuine love for hospitality and guest experience

What We Offer

• A salary up to £57kper annum, including discretionaryservice charge and discretionary excess tronc
• Uniform allowance
• The opportunity to grow within a respected and ambitious restaurant group

If you are ready to bring energy, precision, and leadership to one of London’s most distinctive restaurants, we would love to hear from you.

Right to work required.