Assistant General Manager — Lead with Empathy

wagamama; Trowbridge; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Annual bonus up to £3,000

Share of tips

50% off for friends + family

Free meals on shift

Early access to earned pay

Parental leave: 26 weeks full pay + 13

Discounts at TRG brands

Pension scheme

Job summary

wagamama is seeking an Assistant General Manager for a full-time role in the UK. You will work alongside the General Manager to run a vibrant, high-performing restaurant and coach a team to feel seen, supported, and proud of their work.

You’ll jump into service, solve problems quickly, and keep energy high while applying a Kaizen mindset to continuously improve operations. This role suits someone who thrives in fast-paced places where no two days are the same.

Qualifications

• Leadership experience in a restaurant or hospitality setting.
• Ability to coach and develop a team.
• Comfort with continuous improvement mind-set (Kaizen).
• Thrives in fast-paced environments with varying daily tasks.

Responsibilities

• Assist the general manager to run a vibrant, high-performing restaurant.
• Support and empower your team to feel seen and proud of their work.
• Jump into service, solve problems quickly, keep energy high.
• Coach the team to grow, not just hit targets.
• Apply kaizen principles to continuously improve operations.

Skills

Leadership

Team coaching

Kaizen mindset

Empathy

Thrives in fast-paced environments

Job description

wagamama is seeking an Assistant General Manager for a full-time role in the UK. You will work alongside the General Manager to run a vibrant, high-performing restaurant and coach a team to feel seen, supported, and proud of their work.

You’ll jump into service, solve problems quickly, and keep energy high while applying a Kaizen mindset to continuously improve operations. This role suits someone who thrives in fast-paced places where no two days are the same.