Restaurant General Manager — Lead Team & Guest Experience

Wagamama; Swansea; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Annual bonus up to £8,000

Meals on shift

50% off for friends and family

Private medical insurance

Earned pay access

Pension scheme

Holiday

Training

Cycle to work

Discounts

Long service awards

Job summary

Wagamama in Swansea is seeking a General Manager to be the beating heart of the restaurant. You’ll lead with kindness, set the tone, and shape the culture through strong leadership and guest-centric service.

In this full-time role, you’ll coach and grow a busy team, keep operations running smoothly under pressure, and continuously improve how we serve memorable experiences to our guests.

Qualifications

• Experience as a general manager or restaurant manager.
• Strong leadership and communication skills.
• Proven ability to coach and develop teams.
• Ability to stay calm under pressure in a busy service environment.
• Kaizen mindset with focus on continuous improvement.

Responsibilities

• Lead restaurant team and foster a safe, inclusive culture.
• Deliver unforgettable guest experiences and maintain consistency.
• Coach, grow and celebrate your team.
• Stay calm and keep operations smooth during peak times.

Skills

People leadership

Guest experience

Coaching teams

Calm under pressure

Kaizen mindset

Job description

Wagamama in Swansea is seeking a General Manager to be the beating heart of the restaurant. You’ll lead with kindness, set the tone, and shape the culture through strong leadership and guest-centric service.

In this full-time role, you’ll coach and grow a busy team, keep operations running smoothly under pressure, and continuously improve how we serve memorable experiences to our guests.