Front Office Assistant Manager

Bowood; Calne; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

31 days leave

Meals on duty

Uniform provided

Pension scheme

Free parking

Bowood access

Golf discount

Spa discounts

Employee assistance

Company events

Career development

Job summary

Bowood Hotel, Spa & Golf Resort, nestled on the Bowood Estate near Calne, invites an experienced Front Office professional to lead from the front. The role oversees reservations, check-in/out and guest interactions, ensuring a warm welcome and outstanding service across the guest journey.

Reporting to the Front Office Manager, you will motivate the team, support rota planning, and drive high standards while working a permanent, on-site schedule with rotating shifts.

Qualifications

• Experience in Front Office supervision or as an Assistant Front Office Manager.
• Strong customer service and guest relations skills.
• Experience with hotel reservations and Front Office administration.

Responsibilities

• Manage day-to-day Front Office operations in partnership with the Front Office Manager.
• Deliver exceptional guest service throughout the guest journey from arrival to departure.
• Supervise Reception and Front Office colleagues, providing coaching and support.

Skills

Guest service

Leadership

Reservations

Team coaching

IT skills

Opera PMS

Tools

Opera PMS

Job description

Are you an experienced Front Office Assistant Manager, Assistant Front Office Manager, or ambitious Hotel Reception Supervisor looking for your next career move?

Set within the stunning Bowood Estate near Calne, our award‑winning resort offers luxury accommodation, an award‑winning spa, championship golf course and exceptional guest experiences. This is an exciting opportunity to join a professional, supportive team where service excellence is at the heart of everything we do.

Reporting to the Front Office Manager, you will play a key leadership role in ensuring the smooth and efficient operation of the Front Office, delivering exceptional guest service while supporting the achievement of departmental quality, revenue and profitability objectives.

About the Role

As Front Office Assistant Manager, you will lead by example, ensuring every guest receives a warm welcome and outstanding service from reservation through to departure.

You will support the Front Office Manager with the daily operation of Reception while motivating the team to consistently exceed guest expectations.

At Bowood Hotel, Spa & Golf Resort you will become part of a team committed to delivering exceptional hospitality in one of Wiltshire's most beautiful locations.

This is a permanent role, ideally full‑time but will consider part‑time contracts, working on a rota basis Monday to Sunday. Shift pattern: 06.45-15.15 and 14.30-23.00.

Reliable transport is essential due to location and shift times. This is an ideal commute for those in Calne, Chippenham, Devizes, Swindon, Bath and surrounding areas.

Key Responsibilities

• Support the Front Office Manager in the day‑to‑day management of the Front Office operation.
• Deliver exceptional guest service throughout every stage of the guest journey.
• Supervise Reception and Front Office colleagues, providing coaching, guidance and support.
• Assist with rota planning, team development and maintaining high operational standards.
• Ensure efficient check‑in and check‑out procedures.
• Provide a friendly, professional and efficient telephone service.
• Handle reservations and enquiries for accommodation, spa, golf, dining and all areas across the resort.
• Complete all reservation administration accurately and efficiently.
• Maximise room occupancy and revenue opportunities while maintaining excellent guest satisfaction.
• Resolve guest queries and complaints promptly and professionally.
• Liaise closely with Housekeeping, Food & Beverage, Spa, Golf and other departments to ensure seamless guest experiences.
• Ensure compliance with company policies, procedures and brand standards.
• Assist with reporting, administration and Front Office performance objectives.

About You

We are looking for someone who is passionate about hospitality and enjoys leading from the front.

• Previous experience as a Front Office Supervisor, Assistant Front Office Manager or Senior Receptionist within a hotel environment.
• Excellent customer service and guest relations skills.
• Experience managing hotel reservations and Front Office administration.
• Strong organisational and communication skills.
• A calm, positive approach in a busy environment.
• Confidence handling guest enquiries and resolving issues professionally.
• Good IT skills and experience using hotel property management systems (Opera PMS experience would be advantageous but is not essential).
• Flexibility to work shifts, including weekends and bank holidays.
• A genuine passion for creating memorable guest experiences.

Benefits include

• 31 days annual leave including Bank Holidays
• Meals whilst on duty
• Uniform provided
• Pension scheme
• Free on‑site parking
• Free entry to Bowood House & Gardens during the open season
• Discounted Golf Membership (following successful probation)
• Discounted spa treatments and 50% off TEMPLESPA products
• Employee Assistance Programme through Hospitality Action
• Company events
• Career development opportunities within a prestigious luxury resort

If you are an experienced hospitality professional ready to take the next step in your Front Office career, we would love to hear from you.

Apply today and help us create exceptional guest experiences at Bowood Hotel, Spa & Golf Resort.