Assistant Front Office Manager

Corinthia Hotels; Greater London; Híbrido; GBP 42.000 - 54.000; Jornada completa

Descripción de la vacante

Corinthia London, a luxury five-star hotel in the heart of London, is seeking an Assistant Front Office Manager. You will help ensure seamless guest experiences and maintain the highest standards of service.

In this role you will record all activities in the Duty Manager log daily and communicate key information to the Front of House Manager, Guest Relations Manager and Director of Rooms. The position requires previous 5* hotel experience and a professional, warm demeanor.

Formación

• Experience as a Reception Supervisor or Assistant Front Office Manager in a 5* hotel.
• Excellent written and spoken English.
• Flexibility to work varied hours.

Responsabilidades

• Record the daily Duty Manager log and report essential information to Front of House Manager, Guest Relations Manager and Director of Rooms.
• Provide 24-hour assistance and service to guests.
• Maintain the highest quality of service and guest experiences in a luxury environment.

Conocimientos

Reception supervision

Front office management

Customer service

English communication

Descripción del empleo

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

As Assistant Front Office Manager you will be responsible for recording all activities in the form of the Duty Manager log on a daily basis and you will report the necessary information to the Front of House Manager, Guest Relations Manager and Director of Rooms. Our Assistant Front Office Managers (including Night Manager) provide 24 hour assistance and service to all hotel guests, ensuring seamless and intuitive experiences to the highest quality.

ABOUT YOU

• Previous experience as a Reception Supervisor or Assistant Front Office Manager in a 5* hotel
• A strong desire to learn and develop a career within luxury hospitality
• Flexibility to work varied hours
• Good level of written and spoken English
• Exceptional customer care skills
• Empathy for your guests and colleagues
• Ability to work under pressure
• Pride and attention to detail in your work
• The finest personal presentation
• Distinctive, professional and warm personality
• Confidence & professionalism when interacting with high profile guests

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London's elegant, uplifting grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.