Receptionist

Corinthia London; Greater London; Sur place; GBP 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

29 paid holidays per year

Complimentary uniform dry cleaning

Complimentary meals on duty

Season ticket loan

Employee health & wellbeing programme

Discounted hotel rates

Résumé du poste

Corinthia London is seeking a Receptionist to welcome guests, check them in and out, and manage daily inquiries with poise. The role supports cross-selling dining and ESPA life offerings to enhance guest experiences in a 5-star environment.

The ideal candidate will have experience in a luxury setting, excellent English, and a professional presence, ready to work varied shifts and deliver outstanding service.

Qualifications

• Previous experience in a luxury hotel setting.
• Excellent written and spoken English.
• Ability to work flexible hours to cover shifts.
• Strong customer care orientation and professionalism.

Responsabilités

• Check in/out hotel guests and handle arrivals/departures.
• Report guest comments, VIP arrivals or issues to the frontline managers.
• Maintain department standards and assist with revenue through in-house services.

Connaissances

5* hotel experience

Guest service excellence

Professional presentation

Fluent English

High-pressure service

Empathy for guests

Team player

Flexible hours

Attention to detail

Description du poste

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

As a Receptionist you will be responsible for checking in/out all of our hotel guests and reporting any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Reception Manager, Assistant Front Office Manager or Lead Receptionist. As a Receptionist you will also need to ensure that the standards of the department meet and exceed the quality standards set.

Our reception team consistently deliver a seamless and personal arrival and departure experience for our guests whilst dealing with any query and maximizing revenue by cross selling our famed restaurants, bar and ESPA life at Corinthia Hotel London.

ABOUT YOU

• Previous experience in a 5* hotel
• A strong desire to learn and develop a career within luxury hospitality
• Flexibility to work varied hours
• Good level of written and spoken English
• Exceptional customer care skills
• Empathy for your guests and colleagues
• Ability to work under pressure
• Pride and attention to detail in your work
• The finest personal presentation
• Distinctive, professional and warm personality
• Confidence & professionalism when interacting with high profile guests

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London's elegant, uplifting grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.

• Highly competitive salary
• 29 paid holidays per annum (inc. bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

• Access to Employee health and wellbeing programme
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

• Complimentary English classes
• Corinthia inspired gifts for special occasions
• Enhanced maternity and paternity pay

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.