Reservationist

Cairn Group; Harrogate; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Stay, Relax and Recharge

Delicious Discounts

Spa Discounts

Retail, Cinema & Fun Discounts

Rise with Us

Superstar Awards

Recommend a Friend

24/7 Support

Pension Scheme

Year-Round Incentives

Bereavement Leave

Job summary

Cairn Group is seeking a Reservations Coordinator to be the first friendly contact for guests, shaping decisions to stay and ensuring a seamless experience. You will handle enquiries and reservations across phone, email, and online channels, ensuring accuracy and timely communication with relevant departments.

You will manage both individual and group bookings from enquiry to confirmation, supporting Sales, M&E, and Revenue to maximise occupancy and revenue.

Qualifications

• Hospitality experience and guest service focus.
• Strong attention to detail in booking data.
• Proactive and organized with good time management.
• Calm and professional under pressure.
• Excellent communication across teams and guests.
• Team player who collaborates with internal departments.

Responsibilities

• Handle enquiries and reservations via phone, email and online channels.
• Ensure bookings are accurate, complete and shared with relevant departments.
• Manage individual and group bookings from enquiry to confirmation.
• Support Sales, M&E and Revenue teams to maximise occupancy and revenue.
• Build strong relationships with regular guests to encourage repeat stays.

Skills

Hospitality experience

Booking systems

Customer service

Communication

Team player

Tools

CRM software

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

As a Reservations Coordinator at Cairn Group, you’ll be one of the first friendly contacts our guests have—helping to shape their decision to stay and setting the tone for a seamless experience.

You’ll handle enquiries and reservations via phone, email, and online channels, ensuring every booking is accurate, complete, and shared with the relevant departments.

Your role involves managing individual and group bookings from enquiry to confirmation, supporting our Sales, M&E, and Revenue teams to maximise revenue and occupancy.

By building strong relationships with our regular guests and delivering top-tier service, you’ll help ensure we remain their first choice, every time.

About You:

• A Hospitality Hero – You’re friendly, helpful, and passionate about delivering best-in-class guest service from the very first interaction.
• A Service Superstar – You’re thorough and attentive, ensuring all booking details are captured with accuracy and care.
• A Team Player – You work closely with internal teams, keeping communication clear and collaborative.
• Cool Under Pressure – You stay focused and efficient, even when things get busy.
• A Polished Professional – You represent the business with confidence and clarity across all communication channels.
• Proactive & Organised – You manage time well, handle tasks independently, and keep systems and data up to date.
• Experienced & Detail-Driven – You’ve worked in hotel or reservations roles and bring strong attention to accuracy and guest expectations.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.