Assistant Food & Beverage Manager

Mar Hall Golf & Spa Resort; Bishopton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Mar Hall Hotel, a prestigious 5-star resort, is hiring an Assistant Food and Beverage Manager to oversee operations and enhance guest experiences. This role involves managing teams, ensuring service excellence, and implementing innovative strategies to drive revenue and satisfaction.

Benefits

Hotel Accommodation, Food, Golf & Spa discounts

Friends and family discounts

Recommend a Friend

Free on-site parking

Complimentary use of Leisure Facilities

Employee Assistant Programme

Qualifications

• Proven experience in a fine dining or 5-star hotel environment.
• Extensive knowledge of food and beverage, luxury hospitality standards.
• Strong leadership skills to manage and inspire a team.

Responsibilities

• Lead and manage teams, ensuring exceptional service standards.
• Support daily restaurant operations for a seamless guest experience.
• Recruit, train, and retain high-performing team members.

Skills

Leadership

Communication

Problem Solving

Commercial Awareness

Job description

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ASSISTANT FOOD AND BEVERAGE MANAGER

About Us

Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK's leading leisure and luxury travel destinations.

Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.

At Mar Hall, you'll join a team driven by excellence, creativity, and genuine hospitality. Whether welcoming guests, preparing first-class cuisine, or helping bring unforgettable events to life, you'll play a valued role in shaping the future of this iconic Scottish resort.

Key responsibilities of the Assistant Food and Beverage Manager will include:

• Assist in leading and managing the teams across all outlets, ensuring exceptional service standards across both outlets.
• Support the daily restaurant operations, ensuring a seamless guest experience and the ability to effectively multitask to meet business needs.
• Help recruit, train, and retain a high-performing team, conducting performance reviews and personal development plans (PDPs).
• Monitor payroll and staffing levels to ensure productivity and control costs in line with budgeted targets.
• Contribute to revenue growth by supporting the implementation of strategies to meet or exceed forecasted targets.
• Ensure compliance with health and safety regulations, maintaining high standards of hygiene, cleanliness, and safety across all areas.
• Foster positive working relationships with all departments, promoting collaboration and ensuring smooth operations.
• Assist in introducing new initiatives based on industry trends to enhance the customer experience, improve operational efficiency, and drive revenue.
• Help train and educate staff to ensure compliance with regulations and company quality standards.
• Address guest queries, concerns, and complaints professionally, ensuring swift resolution and guest satisfaction.
• Assist in greeting guests, organizing reservations, and providing recommendations for menu and wine choices.
• Support stock management, ordering supplies, and managing cash drawers and petty cash.
• Ensure all legal, health, safety, and fire safety standards, as well as licensing laws, are followed.

The Ideal Assistant Food and Beverage Manager:

• Proven experience in a fine dining or 5-star hotel environment at a supervisory or assistant management level.
• Extensive knowledge of food and beverage, with an understanding of luxury hospitality standards.
• Strong leadership and motivational skills to effectively manage and inspire a team.
• Commercial awareness with a focus on optimising sales and guest satisfaction.
• Flexibility to adapt to the evolving needs of the business and guest expectations.
• Excellent interpersonal skills with the ability to build and maintain positive relationships with guests and team members.
• Strong verbal and written communication skills, with the ability to engage effectively at all levels.
• Strong problem-solving abilities to address and resolve guest concerns and operational challenges.

Benefits:

• Hotel Accommodation, Food, Golf & Spa discounts
• Friends and family discounts
• Recommend a Friend
• Free on-site parking
• Complimentary use of Leisure Facilities
• Employee Assistant Programme